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Vijaysandesh
Level 1
posted
‎May 22, 2021 05:17 AM
last updated ‎May 22, 2021 5:17 AM

Can someone help with a problem in resubscribing...the process does not get completed. And there is an amount of Rs 36000/ that is flashed. What is that for?

 
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1 Comment 1
Kristine Mae
Moderator
Moderator
‎May 22, 2021 06:12 AM

Can someone help with a problem in resubscribing...the process does not get completed. And there is an amount of Rs 36000/ that is flashed. What is that for?

The amount may be the plan cost, Vijaysandesh. We'll have to take a better look at this, though.

 

I suggest reaching out to our customer care support so an agent can check your account and verify the amount. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Enter "I need a human" in the Type something field.
  3. Click Contact Support Team.
  4. Enter "I still need a human" in the Type something field. 
  5. Click Contact Support Team again.
  6. Select Chat. 

Once done, you can let the agent reactivate your account. Or, you can resubscribe on your end.

 

Don't hesitate to reach out to us if you have other concerns. We'll be right here to help you. Keep safe!

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