GSTR2 B2B without Reverse Charge : It shows the purchase invoices on which we have taken ITC. CGST is shown correctly calculated. However, SGST is showing Negative amount

Hi there, 551738418.

One possible reason why you're getting a negative amount for the Second SGST report is that you have more reclaimable tax than the what is owed. 

You can review the tax amount for transaction to make sure the amounts are correct. Just click the amount that's showing negative to see the list of transactions that comprise the amount. Then, click on each of them to see open the transaction.

I would also recommend reaching out to our Chat Support Team for QBO India. They can take a closer look at your GST report to review why you're getting a negative amount for SGST. Here's how:

1. Go to the Help menu and type in "support".
2. Press Enter and select Contact Support Team.
3. Type in a short description of your concern and press Enter.
4. Select No, I still need help. 
5. Click Contact Support Team.
6. Click the Chat icon.

Let me also share these articles with you about GST Reports for additional guidance and reference:

• GST Reports In QuickBooks
• Know More About GSTR-1 Summary And Detailed Reports In QuickBooks

The Community is always here if you need more help. 

@JenoP 

Thanks for your prompt response. 

This is not the case. The data in the transaction is showing correct. It is clearly case of bug in one report

I am attaching the snapshot to show what is going on .

Thanks

Hi 551738418,

Thanks for the update.

It looks like your screenshot is missing from your post. However, in this case, I would recommend contacting our Chat team. That way, they can start a screen-sharing session and check your transactions further. Please follow Jeno's steps above.

If you have other concerns, please let me know.

Also, there is a ready made answer at your support team . I contacted them in the morning today, and after listening all the chat , the executive answer is "I would need to check this one with our back end team."

We know this support team answer already , but still on your insistence I contacted them.

The back end team never listen to their own support team or the customers. That's why the problems don't get resolved for months .

I am not sure if you people have any access to back end team or just recommend the support team. The quick resolution of problems have become a thing of past in QBO.

This is not the kind of service we want you to experience in QuickBooks, 551738418.  

The best way to investigate this case further is to contact our support team again. Hence, they can create a case and escalate the problem and perform a series of tests.   

You can follow my colleague's steps above on how to reach out to our customer support team. 

You can refer to this link for more information about our support hours and types to ensure your concern gets prioritize: QuickBooks Online Support.  

Also, you can browse our self-help articles it provides tips on how to manage your account in QuickBooks.  

I'll always be here if you need anything else. Wishing you all the best. Have a great day!