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Hi there, john139.
I suggest going to the Plus icon. From there, you can select a Credit note to start creating this transaction. This way, you can notify your customer that he or she has been credited due to an error invoice.
Here's how:
Once done, you can manually apply a credit note to a future invoice of the customer. Follow the steps below.
For additional information, you can check this article: Create and apply credit notes or delayed credits in QuickBooks Online. This article also provides steps on how to create and apply delayed credit.
Please refer to this article to see steps on how to receive and categorise invoice payments in QuickBooks Online: Record invoice payments in QuickBooks Online.
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