I need to customize the look of my invoices - We're sorry, we can't find the page you requested. What should I do?

Hi there, Dharri06. I appreciate you for sharing the details.

I'm here to share some troubleshooting steps so you can successfully customize your invoice template in QuickBooks Online (QBO). 

As a first step, please try accessing your QuickBooks Online account using a private or incognito browser window. This will allow us to rule out any web browser-related issues.

Sometimes, data stored from your regular browser for a long period causes unusual behavior in the browser. Here are the shortcut keys for accessing a private or incognito window:

• Chrome: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Once logged in, try to customise the template again. If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.

In addition, you can upload logos from your invoices in QuickBooks Online to easily represent your brand.

Please keep us posted if you need additional assistance with your managing your sales templates. I'm always here to help. Have a great day ahead.

It is not working in QuickBooks Plus for our region here in Jamaica.  I have tried all of what you have suggested.  I have used my desktop to access the US Version and it works perfectly.  Please have your engineers check on QuickBooks Plus invoice customization.

It hasn't been easy for you and your business. 

Since something like this happens, I recommend contacting our QuickBooks Online Support Team. It allows them to look into your account and confirm the problem.

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

1. In your QuickBooks Online company, select (?) Help.
2. Select either tab to get started:

• Assistant: Get quick, personalised answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still chat with a human.
• Search: Type a question, keyword, or topic for QuickBooks Online self-help content or select Contact Us, type a question, and Continue. 

Support hours

For QuickBooks Online Simple Start, Essentials, and users, Live chat is available 24 hours GMT Monday - Friday.

You can utilize this article for future reference: Manage Customers and income.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead!