It seems I am double depositing into my QBs current bank account. Applying payments received in CC/DC lodgesments to customers outstanding debt-how do you do it correct

Good to see you here, peadar-hhsolutio.

I'm here to provide some clarification about how transactions post to your accounts in QuickBooks.

We can undo this duplicate payment if you've applied it from the Banking page.

Here's how:

1. In the left menu, click Transactions or Banking. 
2. Go to the Banking page, select the Categorized tab.
3. Select the checkboxes of the transactions that are showing duplicates.
4. Hit the Undo button.

Once done, the transaction will go back to the For review tab. And to avoid confusions when reviewing your data in the future, you can exclude what we have undone. 

1. From the For Review tab, select the duplicate payment.
2. Click on Batch actions.
3. Select Exclude Selected.

4. From the Exclude tab, you can also delete it from there. 

To avoid duplicates in the future, I recommend double-checking the transactions first before adding it to your register. You can take a look at this article for a guide when categorizing bank transactions: Categorize and match online bank transactions in QuickBooks Online.

Let me know if you need more help with your transactions. I'm always here to assist. Have a wonderful day!

Hi Leizy, 

Yeah, I get how to undo the double transactions, that's fine. 

So really my query is - I've got an auto mated lodgement to my bank account - and shows in the banking feeding. 

Part of it is regular till sales, however part of it is for payment for a couple of customers outstanding debt on their accounts. 

How do I apply the amount to the customers account. I've tried splitting the transaction, and putting customers name in payee but it doesn't update their outstanding balance. 

So when I record payment received on their accoutn as well as, categorising the transaction in the banking feed it double registers. 

I know it's probably something really simple, but I just can't figure it out. 

Thanks for getting back to this thread, @peadar-hhsolutio.

If you've received the payment as a deposit, you can edit it to link it with your customer's invoice. You can follow the steps below to complete the process

Here's how:

1. Select the Accounting page, then choose the Chart of Accounts.
2. Find the account where the payment was deposited, click View register.
3. Find the deposit transaction.
4. Click Edit.
5. Select the appropriate accounts.
6. Lastly, click Save and close.

Additionally, let me share these links to help manage your banking transactions in QuickBooks Online:

• Categorise and match online bank transactions in QuickBooks Online.
• Find missing payments you want to deposit in the Bank Deposit window.

Let us know if you have further questions about applying the amount to your customer account. I'm always here to back you up. Keep safe!

Hi, 

So received a batch of transactions lodged in one go through the automatic transfer (CC&DC) to my current account. 

Lets say for example: This was €1000, showing in the banking feed. €500 of which were payments made by customer debit card for money owning on their account. 

How do I place that €500, on to the different customer's accounts (clearing invoices) and the other €500 deposited to the current account. Without double depositing to my current account. 

Thanks for getting back to us, @peadar-hhsolutio.

I'll share some insights about categorizing deposits. For large deposits, you'll want to use the Split option. This way, you'll be able to distribute the amount to multiple accounts.

Let me guide you how to do it.

1. From the Bank Feed Center, go to the For review tab.
2. Select the downloaded transaction to expand the view.
3. Tick the Find match to Categorize radio button.
4. Tap the Split button.

This opens the Split transaction window.

1. From Category dropdown, select the categories (the accounts) you want to split the transaction into.
2. Enter an Amount for each split.
3. Select a Customer for each split.
4. When you're done, click Apply and accept.

Please refer to this article for more information: Categorise and match online bank transactions in QuickBooks Online.

Once you're done, you'll want to proceed with reconciling your account. 

Please know that you're always welcome to swing by if you have other questions or concerns. I'll be around for you. Take care and have a good one.