I marked an invoice paid, but it hasn't been paid. How can I edit this invoice to show that it has not yet been paid?

Does the cleared invoice payment on the deposit need to be corrected immediately or can you close that form and perform the same transactions on a different deposit prior to either deposit being corrected... (My audit found that two invoices were involved in an input error... unfortunately the first error wasn't corrected before the second deposit compounded the incorrect invoice payment reference).  I hope this makes some sense.  I'm just not sure how much flexibility there is in the deposit detail prior to reconciliation of the bank statement.

Thanks for joining this conversation, @dottiekofteam.

Either of the two will work in QuickBooks Online (QBO). All you need to do is to locate that specific payment in the Sales menu or Deposit Detail report to unlink it. This will make the invoice open or unpaid, and the payment will become a credit that you can apply to the correct one.

Here's how to do it through the Deposit Detail report:

1. In QBO, go to the Reports menu at the left pane to get to the Standard reports page.
2. In the search field, type Deposit Detail, then select it in the drop-down to open. 
3. Locate and click the payment to open the transaction.
4. On the Receive Payment page, tick the Clear Payment button. 
5. Hit Save and close to complete.

Once done, you can now apply the credit/unapplied payment to the correct invoice. Here's how:

1. Go to the + New option at the top left to Receive Payment. 
2. Select the customer's name in the drop-down.
3. Choose the invoice in the Outstanding Transaction section and the unapplied payment in the Credit section.
4. Hit Save and close to complete.

To learn more about receiving and categorising invoice payments in QBO, I suggest checking out this article: Record invoice payments.

If you want to know more about credits/unapplied payments, please refer to this article: What's Unapplied Cash Payment?

After that, you can now proceed with reconciling your account.

Please leave a comment in this thread if you have any other questions or concerns. I'm always here to help. Have a good one!

hi i m sonali from Stanford Transportation Inc. (repair shop + dispatch ) my question my drivers pay invoice by cash or deduct invoice money from paychecks so its automatic goes in account payable and mark past due on invoice . how to handle this situation ?  

Hello there, Sonali.

Let me help record your driver's invoice payment in QuickBooks Online.

If your driver wants to pay the invoice through cash, you can create petty cash and use it for the payment. Petty cash is a convenient supply of cash you can use to pay small expenses. Here's how to set it up:

1. Click Accounting from the left menu, then select Chart of Accounts.
2. Select New.
3. Choose Cash and Cash equivalents from the Account Type drop-down.
4. Then, select Cash on hand from the Detail Type drop-down.
5. Enter Petty Cash for the account name.
6. Click Save and Close.

Once done, put the cash payment into the petty cash account. For the detailed steps and information, feel free to check out this article: Use petty cash.

However, if your driver pays the invoice through paycheck deduction directly deposits to their bank account, you can receive the payment as a normal process.

1. Click the + New button, then select Receive payment.
2. Select your driver from the Customers' drop-down.
3. Find and put a checkmark on the invoice they paid, then click Save and close.

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.