Welcome to the Community space, @sureshp-karur-gm.
Let’s rule out a possible browser issue. Too much cache data stored from the browser causes issues that affect the views and performance of your account. To verify this, let’s open your QuickBooks Online (QBO) account in a private or incognito window as this doesn’t save any junk files.
To open a private window, you can refer to these keyboard shortcuts:
- Press keys: Ctrl + Shift + N (Google Chrome browser)
- Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browser)
- Press keys: Command + Shift + N (Safari browser)
If you’re able to view your invoices, I recommend going back to your regular browser and clear its cache. If the issue persists, I suggest using other supported browsers that are available for you.
Moreover, if you have multiple QBO account, you might want to ensure you’re using the correct account. It could be you’re opening the wrong one and not the one with the invoices information.
Once everything is all set, you might want to refer to this link for guidance in case you need to personalise your invoice: Customise invoices, estimates, and sales receipts in QuickBooks Online
I’ll be around if you need further assistance managing your invoices. Just tag me in your reply and I’ll sprint back into action. Keep safe and have a good one!
