Thank you for reaching out to the Community about your invoice issue. pavan-br.
Allow me to share some details about why you're having an issue emailing the sales transaction.
Some users are unable to send invoices using both their current email address and a new one. This unusual behavior has already been reported to our engineers and is being investigated as soon as possible.
I recommend contacting our QuickBooks Online (QBO) Care Team to stay up to date on the investigation's progress. One of our specialists will collect your personal information in order to add your company to receive email updates.
To contact support:
- Hover your mouse to the Help menu in the upper right to see more options.
- Go to the Assistant tab and enter a brief description of your concern in the Type something field.
- Click the Contact Support menu to display the How would you like to connect with us? screen.
- Press the Chat with us button to start a conversation.
- Provide this information to expedite the process: INV-70915.
As a workaround, follow the steps below to send the sales forms:
- Save your invoice as a PDF and send it via email through your business or other email address
- You can send a link to your customer's invoice via SMS or messenger service.
- If you have a Gmail or G-suite email account, you can send invoices from your own address by using the Send with Gmail feature.
- You can save your invoice as a PDF, print it, and mail it to your customer.
I've included an article with solutions for when your clients are unable to receive sales transactions via email: 3 solutions for you when customers aren't receiving your emails.
If you need assistance in the future with a specific customer-related task, click here to access the guide. Then, select the topic to view the full details.
I appreciate your patience while we work on a permanent solution. If you have any other QuickBooks questions, leave a comment below or mention me in your responses. I'm always willing to help in any way I can.
