Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Thank you for reaching out to the Community about your invoice issue. pavan-br.
Allow me to share some details about why you're having an issue emailing the sales transaction.
Some users are unable to send invoices using both their current email address and a new one. This unusual behavior has already been reported to our engineers and is being investigated as soon as possible.
I recommend contacting our QuickBooks Online (QBO) Care Team to stay up to date on the investigation's progress. One of our specialists will collect your personal information in order to add your company to receive email updates.
To contact support:
As a workaround, follow the steps below to send the sales forms:
I've included an article with solutions for when your clients are unable to receive sales transactions via email: 3 solutions for you when customers aren't receiving your emails.
If you need assistance in the future with a specific customer-related task, click here to access the guide. Then, select the topic to view the full details.
I appreciate your patience while we work on a permanent solution. If you have any other QuickBooks questions, leave a comment below or mention me in your responses. I'm always willing to help in any way I can.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here