Why are some of the suppliers' emails not populating when I send a remittance advice?

Let's make sure to sort this out so you don't have to manually type in the email address, Ldecaul.

QBO is a web-based program. Because of that, there are times that too much cache or certain browser issues can affect it's performance or produce unexpected results. This might have caused the supplier's email to not show up when sending remittance advice. 

If you have other browsers, use them to log back in to your account. You can use Google Chrome, Firefox, Microsoft Edge, and Safari because they are all compatible with QBO.

Alternatively, you can also open a private or incognito browsing session. Both options help us resolve some of the most common browser or banking issues in QuickBooks.

Here's how:

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari
• Ctrl + Shift + P for Microsoft Edge

After logging back in, check if the supplier's email address is already showing up automatically. If it's already working fine, proceed to deleting your browsing history. Follow the steps in this article depending on the browser that you're using: Clear Cache and Cookies to Fix Issues When Using QuickBooks Online.

That will remove the file or cache that's causing the issue.

Let me know if that resolves the issue with the email addresses. You can also post more questions if you still need help with QBO. We're just around the corner to always offer our help. 

Thanks for responding - I tried both Edge & chrome & I still got the same result but then I tried on my laptop & the email addresses are there - so it is specific to my main computer. Any suggestions - should I clear the cache?

Hello there, Ldecaul.

I appreciate for trying other browsers to isolate the missing email address issue.

Yes, I'd recommend clearing your browser's cache. This step helps QuickBooks to run better on your device. For a detailed way to do it, you can check this link: Clear Cache and Cookies to Fix Issues When Using QuickBooks Online.

I've also added this article as your guide in paying bills: Pay bills.

Keep me posted if you have concerns paying bills.

Was this ever resolved?  We too have to manually input supplier's email addresses on remittances.  Using all browsers and cleared all browsers cache, history etc.

Good day, @MCooney.

Thanks for joining the thread and sharing the troubleshooting steps that you've performed. 

Since you're still getting the same results, I'd suggest getting in touch with our phone support. That way, they can perform a series of tests to identify the issue and fix it. 

Here's how to connect with them:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.

In the meantime, I'm adding this article to further guide you in managing your account and your business's growth using QBO: QuickBooks Help Articles. It also includes topics about taxes, banking, and reports, to name a few.

Let me know how it goes in the comments below. If you have other concerns about managing your QBO companies, I'm just around to help. Take care always.

I was not able to resolve this issue & it seems to be sporadic . I did try chat to human but it didnt help.

I appreciate you getting back to the thread with an update, @Ldecaul. I understand the urgency to resolve this issue as soon as possible. Let me share additional information to fix your concern about the email.

Since you've tried it on the other laptop and you can see the email. With that, I'd recommend you reach for assistance from I.T. experts. For they know better about error issues and they know how to fix them. Also, we're unable to check your setup here in the Community forum due for it's a public forum. We're unable to share and view any confidential data.

I'll be sharing these articles that will help you track finances in QuickBooks:

• Enter bills and record bill payments in QuickBooks Online
• Enter and manage expenses in QuickBooks Online

Please let me know in the comment section if you need further assistance. I'm happy to help you. Take care!

I had a chat with Support today.  Apparently, emails will not populate on remittances for bulk payments.  If you enter the payment by selecting a bill (instead of selecting NEW and PAY BILLS) and then paying one or more that way, the email address will populate.