cancel
Showing results for 
Search instead for 
Did you mean: 
krishna-gaddam
Level 2

Unable to make Qb renewal due to QB portal errors and payment details are not picking up QB portal.This is insane from QB end

 
7 Comments
Adrian_A
Moderator

Unable to make Qb renewal due to QB portal errors and payment details are not picking up QB portal.This is insane from QB end

Let's run some troubleshooting steps to fix the error,  krishna-gaddam.

 

Before doing so, can you tell me the exact error message you get upon trying to renew your subscription? 

 

In the meantime, let's renew the account on a private window. It is the best place to identify any browser-related issues. You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected error on the opened pages.

 

You can also switch to a different browser like  Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as alternative.

 

I've also added this reference as your guide in renewing your subscription: Renew my account subscription.

 

Let me know how these steps work on your end. Keep safe!

krishna-gaddam
Level 2

Unable to make Qb renewal due to QB portal errors and payment details are not picking up QB portal.This is insane from QB end

Payment of Rs.0 successfully done but QB portal is not updating the information of renewal and getting above error 

JessT
QuickBooks Team

Unable to make Qb renewal due to QB portal errors and payment details are not picking up QB portal.This is insane from QB end

Hi krishna-gaddam,

 

I've read a similar concern from other users. However, our engineers will need more information from the affected users to further investigate this. For this reason, I recommend contacting our Support team. That way, they can start a screen-sharing session to get more details on the issue. They have the tools for that.

 

If you have other questions in mind, you can always go back to this thread.

 

krishna-gaddam
Level 2

Unable to make Qb renewal due to QB portal errors and payment details are not picking up QB portal.This is insane from QB end

There is no proper response from the support team and it takes lot of time for them to connect us and we need to explain the problem to every agent until it get resolved and no of man hours are wasting day by day and we are unable to update our books till then and loosing reputation at client.This is entirely because of QB for not updating their site for recurring errors facing by the clients.

krishna-gaddam
Level 2

Unable to make Qb renewal due to QB portal errors and payment details are not picking up QB portal.This is insane from QB end

Worst performance from QB End.Tried more than 40 times to make renewal for single company but more than 20 diff errors occurred ,solved still new errors occurring and even renewal agent is also don't know about errors.Blindly, they are telling change this and that but no clarity about the exact problem to them and eating no of man hours of us. Exhausted with QB renewal.More than 20 days , wasted for subscription renewal.No support team member is able to resolve it.Can anyone from other than QB team ready to help us with the facing issues with renewal currently.I am ready to share Smartlook access.

BuyPlantsOnline
Level 1

Unable to make Qb renewal due to QB portal errors and payment details are not picking up QB portal.This is insane from QB end

Same problem, I have been trying to renew for the last several days. Its the worst support I have received. 

sa0510
Level 2

Unable to make Qb renewal due to QB portal errors and payment details are not picking up QB portal.This is insane from QB end

Same issues I am facing! They have pathetic service and support.