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Level 2

We are using Dell computers. After running the latest updates, we are not able to access QuickBooks Online on those computers

Error message is the Administrator has not allowed access to QuickBooks Online Plus. Need help urgently
Solved
Best answer November 21, 2020

Best Answers
QuickBooks Team

We are using Dell computers. After running the latest updates, we are not able to access QuickBooks Online on those computers

I'll help you access QuickBooks Online, Tlheah.

 

You get that error message when you don't have access to an area in the program. Let the Master or Company admin change the access level. You can check this article to know more about user types and permissions: User types and user permissions in QuickBooks Online.

 

However, if you're the admin or you have access, this unexpected behavior can be caused by too much cache. We'll perform some steps to fix it. Let's start with opening QuickBooks Online through an incognito window. It's the first thing we have to do to isolate web issues. These are the shortcut keys:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're able to access the program, go back to the regular browser, then clear the cache to refresh it. We advise our users to delete them now and then to prevent issues like this. 

 

Moreover, you can use a different browser to help us narrow the cause of this behavior.

 

You can keep us updated after trying the steps. We'll be around to help you. Take care! 

View solution in original post

2 Comments
QuickBooks Team

We are using Dell computers. After running the latest updates, we are not able to access QuickBooks Online on those computers

I'll help you access QuickBooks Online, Tlheah.

 

You get that error message when you don't have access to an area in the program. Let the Master or Company admin change the access level. You can check this article to know more about user types and permissions: User types and user permissions in QuickBooks Online.

 

However, if you're the admin or you have access, this unexpected behavior can be caused by too much cache. We'll perform some steps to fix it. Let's start with opening QuickBooks Online through an incognito window. It's the first thing we have to do to isolate web issues. These are the shortcut keys:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're able to access the program, go back to the regular browser, then clear the cache to refresh it. We advise our users to delete them now and then to prevent issues like this. 

 

Moreover, you can use a different browser to help us narrow the cause of this behavior.

 

You can keep us updated after trying the steps. We'll be around to help you. Take care! 

View solution in original post

Level 2

We are using Dell computers. After running the latest updates, we are not able to access QuickBooks Online on those computers

Many thanks. Problem settled after I change their access level and than change it back