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kqbrosis.foods
Level 1

When preparing a new invoice whilst making a selection of customer name or product from the drop down menu..the selection click behaves erratically

the item selected doesn't match with the selection click... how to resolve this issue
1 Comment 1
Charies_M
Moderator

When preparing a new invoice whilst making a selection of customer name or product from the drop down menu..the selection click behaves erratically

Welcome to the Community, kqbrosis.foods.

 

This QuickBooks behavior when preparing a new invoice can be fixed by performing some basic browser troubleshooting. Here are a few steps to narrow down the cause of this issue:

  • Login to your QBO account using an incognito or private browser. Since this doesn't store data in the cache, it is the best place to isolate browser issues. Kindly use either of the following shortcut keys:
     
    • Google Chrome, press CTRL  + Shift + N
    • Mozilla Firefox: press CTRL  + Shift + P
    • Internet Explorer: press CTRL  + Shift + P
    • Safari: press Command + Shift + N 

Feel free to visit this link where you can gain more tips and articles for future use: Welcome India customers to Global Community.

 

Be sure to get back to me if you have follow-up questions. I'm always happy to help. Have a good day!