cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
NEW Connect to DBS IDEAL direct bank feeds Click here
Abdul Rehman
Level 5

Again Expense 33% is showing on dashboard on newly created user?

Hi QB Team,

 

Please note that we are again facing the subject issue. Last time the issue is rectified against the Case Number [[removed]]. In the communication thread from referenced case number, the support engineer instructed the Purge Company activity. We processed the Purge - but issue reflected against a specific user. The support engineer instructed to re-create the user. We processed and the issue was rectified. 

 

Now we are again facing the issue against newly created user. But on re-creating the user - the issue is not rectified this time. It’s astonishing and panic for us. 

 

May any support engineer help at earliest?

 

The Company ID is [removed]

Regards,

Abdul Rehman.

10 Comments 10
katherinejoyceO
QuickBooks Team

Again Expense 33% is showing on dashboard on newly created user?

Hi there, @Abdul Rehman

 

I appreciate you for sharing your concern here in the Community. I can see that you've been experiencing this issue for the last two weeks. I'd suggest you perform the basic troubleshooting steps first by using an incognito again to see if it work. Here's how: 

 

  1. Open a default browser, then follow these shortcut keys to open a private or an incognito window: 
  • Chrome simply press Ctrl + Shift + N.
  • Mozilla Firefox and Internet Explorer, press Ctrl + Shift + P.
  • Safari, press Command + Shift + N. Make sure you're using the latest version.

       2. Log in to your QuickBooks Online
       3. Re-create the user. 

 

If that works, follow the steps to clear the browser cache in the help article: Delete or disable cache and temporary internet files in your web browser

 

If you're still experiencing the same issue, I'd recommend contacting our Customer Care team. They can help you check the error and perform an escalation whenever needed for you to resolve the issue. 

 

Feel free to message us again if you have more questions. We're always around to help. 


 

Abdul Rehman
Level 5

Again Expense 33% is showing on dashboard on newly created user?

No result :(

 

Please guide now?

 

Regards,

Abdul Rehman.

MaryAnn_E
QuickBooks Team

Again Expense 33% is showing on dashboard on newly created user?

Hi @Abdul Rehman,


I see that you’re having the same problem with 33% expenses showing in your Dashboard. I appreciate you for going through those troubleshooting steps provided above.

 

I recommend contacting our customer support team. They can use their tools to check deeper into the system, and see what's causing the 33% expense issue.

 

To reach them here’s how:

 

  1. Click the Help (?) icon.
  2. Enter in the search field your concern
  3. Hit the Contact Us button.
  4. Choose to Get a callback and fill in all the necessary information.
  5. Select to Confirm my call.

 

Feel free to visit our help articles page in QuickBooks for references in case you need some tips and resources handling your account.

 

Let us know how it goes. If you have any questions, just hit the Reply button on the thread. Take care.

 

Abdul Rehman
Level 5

Again Expense 33% is showing on dashboard on newly created user?

Hi Mary,

 

On Help icon it suggest two options only: 1. Post on support and 2. Email. I remember that last time I got  chat link with support engineer, but that link was missed (as that was achieved via so many clicks on different links). May you please share the link to have chat with the support engineer? And on that time the support engineer remotely accessed my laptop to review the issue. 

 

I will really appreciate your response. Business is really suffering. Please help us, as we are still unable to start our working due to such issues. 

 

Regards,

Abdul Rehman.

MadelynC
Moderator

Again Expense 33% is showing on dashboard on newly created user?

We appreciate your patience, @Abdul Rehman.

We’re unable to provide you a link to directly contact our chat support. I suggest contacting our Customer Support team first to evaluate and assist this further for you.

Our Support team is open from Monday-Friday 8 AM to 4 PM PST. This ensures our agents can reach out to you as soon as they’re available.

To contact support, please refers to MaryAnn’s post above for the steps.

You can refer to this link anytime if you want to check out our support hours and contact us at a time convenient to you: Support hours and types.

You can always get back to us anytime you need help moving forward.

Abdul Rehman
Level 5

Again Expense 33% is showing on dashboard on newly created user?

Hi Madelyn,

 

Thanks for your reply.

 

May you please share the phone number or chat link to make contact? Further the link shared above is of Help Articles (not reflecting any phone number or chat link). 

 

Thanks again for your detailed input.

 

Regards,

Abdul Rehman.

ShiellaGraceA
QuickBooks Team

Again Expense 33% is showing on dashboard on newly created user?

Hi Abdul Rehman,

 

I'd like to jump in and add some information about our phone number and chat link.

 

Sharing a chat link isn't possible in the Community as URL (Universal Resource Locator) may change from time to time. Our chat support is available from Monday-Saturday 4:00 AM-9:00 PM Pacific Standard Time. While our phone support is available from Monday-Friday 6:00 AM-5:30 PM and Saturday 6:00 AM-2:30 PM Pacific Standard Time.

 

Here's how you can reach them:

  1. In your QuickBooks, click (?) Help.
  2. Click Contact Us.
  3. Enter your question in the What can we help you with? field.
  4. Click Let's talk.
  5. Click Start messaging to create a chat conversation.
  6. Click Get a callback.

I've also added our year-end guide and checklist for additional resources.

 

Reach out to us anytime if you have more questions. We're always here to help.

Abdul Rehman
Level 5

Again Expense 33% is showing on dashboard on newly created user?

Thanks Shiella,

 

May you please confirm if I follow the given steps and send a query to get response, then will the message move to the email of the user logged in at that time or the message will move to company email address? 

 

Regards,

Abdul  Rahman.

Abdul Rehman
Level 5

Again Expense 33% is showing on dashboard on newly created user?

Hi Shiella,

 

Kindly note that we subscribed on 21-NOV-19 and still we are failed to kick-off the go-live because of certain issues. May you please send me the chat link on my email address ([email address removed])? You believe me that we are getting distinct delay to start our working. Please help us, please. Once started, most probably we will not disturb the support in this way.

 

Regards,

Abdul Rehman.

FritzF
Moderator

Again Expense 33% is showing on dashboard on newly created user?

Thanks for getting back to us, @Abdul Rehman.

 

As mentioned by my colleagues above, sharing a chat link isn't possible in the Community. However, rest assured that following the steps provided by @ShiellaGraceA will help route you to our chat support team.

 

You can also consider checking out this link for an alternative way on how to reach them: https://help.quickbooks.intuit.com/en/contact. Just make sure to select your QuickBooks version and location at the top right.

 

I want to make sure everything is taken care of for you, so let me know if you have any other issues or concerns. I'll be here to help. Have a good one.