Hello When I try to make a bill The Services and Products box does not appear on the bill to choose a specific service Only the Category field appears please assist

We appreciate you posting here in the Community, info-pgoman. I'm pleased to share the process to add products and services to a bill.

In QuickBooks Online, you will need to navigate through your settings to have the ability to add specific products and services on a bill aside from having the Category field. Here's how:

1. From the Gear icon, click on Account and settings.
2. Select Expenses, then go to the Bills and expenses section.
3. Toggle on the Show Items table on expense and purchase forms.
4. Click Save and then Done.

After that, the Item details section will appear on your bill and other expense or purchase forms to itemize products and services. Here's what it will look like:

On the other hand, once you're ready to enter and pay your bills depending on your business needs, you can visit this material for guidance: Enter bills and record bill payments in QuickBooks Online.

Please update us in the Community for questions and clarifications when creating bills or other related concerns in QuickBooks Online. We'll be around to lend a hand.

My Dear 

thanks for your message 

i try to make this steps 

but when i go to expense 

i didn't found this option to add it 

even after i make upgrade for my quickbooks also to be essentials 

I appreciate the detailed information you provided, info-pgoman. I'm happy to help you resolve the issue of adding products and services to a bill in QuickBooks Online (QBO).

It appears that the error in the browser may be caused by old cache files, which can lead to unexpected behavior in QuickBooks. To address this, I suggest using a private browsing mode. Private browsing does not store internet file data and can help isolate browser-related issues.

To access private browsing mode, follow these steps:

1. Open a supported browser like Google Chrome and Mozilla Firefox.
2. These are the shortcuts to open a private browser.
3. Press Ctrl + Shift + N keys on your keyboard (Google Chrome)
4. Press the Ctrl + Shift + P keys on your keyboard (Firefox or Internet Explorer)
5. Press the Shift + ⌘+ P keys on your keyboard (Safari)
6. Next, log in to the QuickBooks Online homepage.

Once you log in successfully without encountering any system errors, return to your regular browser, and clear its cache. This can help eliminate the browser's cache that previously caused QuickBooks Online to display error messages. It can also improve the browser's performance when navigating other online applications and sites. Alternatively, you can try using other supported browsers.

Moreover, I've provided a link for additional insights and information on how to enter and manage expenses in QuickBooks Online.

Feel free to ask any follow-up questions about browser-related concerns to QuickBooks Online. I'm here to address your queries. Cheers!