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msdelgarcia-yaho
Level 2
posted
‎September 04, 2023 06:30 AM
last updated ‎September 04, 2023 6:30 AM

I am recording check payments to suppliers but the "check number" is blocked in, cannot input the check number. How do I enable the check number to input the check number

I cannot input the check number in the check payment module. We process check preparation and payment outside QBO, I just need to record the check issued.
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3 Comments 3
Archie_B
QuickBooks Team
QuickBooks Team
‎September 04, 2023 08:39 AM

I am recording check payments to suppliers but the "check number" is blocked in, cannot input the check number. How do I enable the check number to input the check number

Hi there.

 

I replicated this on my end and was able to add the Check/Cheque number when creating a check for a supplier in QuickBooks Online. 

 

This type of behavior could be caused by a cache buildup on your computer. We can use troubleshooting steps to check and resolve any possible browser cache-related issues.

 

Use the keyboard shortcuts listed below depending on your browser:

 

  • Google Chrome and Microsoft Edge - press Ctrl + Shift + N
  • Mozilla Firefox - Ctrl + Shift + P
  • Safari - Control + Option + P

 

If you're able to add cheque numbers, you can return to your regular browsing window and clear its cache. This will remove all outdated and corrupted internet files that are causing browser issues similar to the one you're experiencing.

 

Alternatively, you can look for and use other supported browsers that work perfectly with QuickBooks Online.

 

Let me know how this goes or if you still need my assistance with other QuickBooks-related tasks. I'll be happy to help. Keep safe!

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msdelgarcia-yaho
Level 2
‎September 04, 2023 06:05 PM

I am recording check payments to suppliers but the "check number" is blocked in, cannot input the check number. How do I enable the check number to input the check number

The space for check no. is still blocked in incognito bowser or any other browser. The following module: check, pay bills - the check number is blocked and the "header say "Check no. to print". I do not need to print any check since I am using a physical check, I am just recording in QBO Plus the issued checks so I need to input the check number in the box for check no. inside the transaction window either in "Pay bills" or "Check" module.

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Angelyn_T
Moderator
Moderator
‎September 04, 2023 07:28 PM

I am recording check payments to suppliers but the "check number" is blocked in, cannot input the check number. How do I enable the check number to input the check number

I appreciate your prompt reply, msdel. I value the time you've spent trying to record the payments through an incognito window to input a check number successfully. Allow me to provide you with additional troubleshooting steps to address this issue.

 

First, I recommend you sign in to your QuickBooks Online (QBO) account as an admin to avoid restrictions that may affect this experience. Once logged in, try to record a vendor payment to confirm whether you can input the check number from that point. 

 

If you're experiencing the same result, I suggest you perform the task in other supported browsers to narrow down the result. You can discover the ideal computer and browser specifications for optimizing your QuickBooks experience from this material: System Requirements for QuickBooks Online and QuickBooks Online Accountant.

 

Alternatively, you may contact support for further assistance regarding this issue. A live representative can examine and investigate this behavior securely.

 

  1. Sign in to your account, then go to the Help menu.
  2. Tap on Contact Us from the Search tab.
  3. Enter a short description of your concern.
  4. Choose a way to connect with support.

 

I'm adding these articles for more tips while tracking your bills and vendor payments to keep track of your payables:

 

 

Moreover, you may utilize billable expenses to track expenditures incurred on your customer's behalf when performing work for them. You can learn more about the process from this link: Enter billable expenses.

 

If you have follow-up questions while adding check numbers to your supplier entries, let me know by leaving a comment below. I'm just a few clicks away to assist you once more. Have a good one!

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