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ieelaf17-gmail-c
Level 1
posted
‎November 21, 2020 02:33 AM
last updated ‎November 21, 2020 2:33 AM

I'm seeing different total expenses for the past year between the mobile app and desktop versions. Does anyone else have this issue and what can I do about it?

 
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Best answer November 21, 2020
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Rubielyn_J
QuickBooks Team
QuickBooks Team
‎November 21, 2020 04:11 AM

I'm seeing different total expenses for the past year between the mobile app and desktop versions. Does anyone else have this issue and what can I do about it?

I'd be glad to help share some ways that can fix your mobile account and get you back to working order, @ieelaf17-gmail-c.

 

Generally, the information you enter on the web browser should automatically sync to your QuickBooks mobile app account.

 

To fix this, let's make sure the correct account is selected, especially if you have multiple accounts. Once done, let's clear the cached data.

 

Here's how:

  1. In the upper right corner, click the ellipsis.
  2. Choose Settings & Help.
  3. Select Refresh Data.
  4. Click Yes to confirm. 
  5. Close and reopen the mobile app and check if it's working fine. 
  6. Restart your phone. 

If you get the same result, you can uninstall and reinstall the app to start a clean slate. The following article contains more information about this: How to download the QuickBooks Online mobile app (Android app).

 

For more information about the feature available on mobile devices, you can check out this related article: Compare mobile app features.

 

Keep me posted on how it goes. I'll be here to lend a hand if you have any other questions about QuickBooks. Wishing you and your business success. 

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3 Comments 3
Rubielyn_J
QuickBooks Team
QuickBooks Team
‎November 21, 2020 04:11 AM

I'm seeing different total expenses for the past year between the mobile app and desktop versions. Does anyone else have this issue and what can I do about it?

I'd be glad to help share some ways that can fix your mobile account and get you back to working order, @ieelaf17-gmail-c.

 

Generally, the information you enter on the web browser should automatically sync to your QuickBooks mobile app account.

 

To fix this, let's make sure the correct account is selected, especially if you have multiple accounts. Once done, let's clear the cached data.

 

Here's how:

  1. In the upper right corner, click the ellipsis.
  2. Choose Settings & Help.
  3. Select Refresh Data.
  4. Click Yes to confirm. 
  5. Close and reopen the mobile app and check if it's working fine. 
  6. Restart your phone. 

If you get the same result, you can uninstall and reinstall the app to start a clean slate. The following article contains more information about this: How to download the QuickBooks Online mobile app (Android app).

 

For more information about the feature available on mobile devices, you can check out this related article: Compare mobile app features.

 

Keep me posted on how it goes. I'll be here to lend a hand if you have any other questions about QuickBooks. Wishing you and your business success. 

Reply
ieelaf17-gmail-c
Level 1
‎November 21, 2020 05:50 AM

I'm seeing different total expenses for the past year between the mobile app and desktop versions. Does anyone else have this issue and what can I do about it?

It actually worked when I refreshed and re-opened the app. Thank you very much for the suggestions.

Reply
Rubielyn_J
QuickBooks Team
QuickBooks Team
‎November 21, 2020 06:26 AM

I'm seeing different total expenses for the past year between the mobile app and desktop versions. Does anyone else have this issue and what can I do about it?

Thanks for keeping us posted, @ieelaf17-gmail-c.

 

I'm glad to know you're finally able to see the same total expenses between the mobile app and the desktop version in QuickBooks Online (QBO).

 

Meanwhile, I'll be adding this great Community resource in case you've got other QuickBooks concerns such as setting up payments, managing your income and expenses, running reports, etc. Please refer to this article for more details: Community help articles.

 

Feel free to visit us again if you have further questions. I'd be glad to help. Have a pleasant day.

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