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indecottage-gmai
Level 1

My quickbooks was set to the wrong country. How can i either change it or delete my account? PS the chat isnt working.

 
2 Comments 2
Rasa-LilaM
QuickBooks Team

My quickbooks was set to the wrong country. How can i either change it or delete my account? PS the chat isnt working.

Thanks for visiting the Community today, indecottage-gmai.


I’m here to help and guide you on how to change your account to the correct region. Let’s cancel the subscription and sign up to a new one with the right country.


Here’s how:

 

  1. In your company, tap the Gear icon in the upper right to choose Account and settings.
  2. Go to the Billing & Subscription menu on the left panel and tap the Cancel subscription or Cancel your trial link.cancel subs.png
  3. On the Cancel QuickBooks (version) page, press the Continue to cancel button.cancel subs.1.png
  4. Follow the on-screen instructions to complete the cancellation process.

 

Next, visit our website to sign up for a new QuickBooks Online (QBO) subscription: Then pick the online version that best suits your business needs. Also, make sure to select your county.


Here’s an article that covers all the details about canceling an account: Cancel your QuickBooks Online subscription. It includes instructions on how to downgrade the subscription level. From there, you’ll learn what happens to the data after you unsubscribe to the online program.


Additionally, this link will take you to our self-help articles. It contains topics to help get started in using QBO.


Reach out to me if you have additional questions about managing your subscription. I’m always ready to lend a helping hand. Have a great rest of the day. 

Fiat Lux - ASIA
Level 15

My quickbooks was set to the wrong country. How can i either change it or delete my account? PS the chat isnt working.

@indecottage-gmai 

Cancel your account and open a new blank QBO account with the correct country version.

https://quickbooks.grsm.io/EU