You've come to the right place, @accounting445. I'm here to make sure you can pay your bills right away.
Did you get an error message when trying to pay your bills? For most general issues in QuickBooks Online are usually the result of outdated or corrupt cache files in your web browser. Browser caches help speed up basic browsing that allows you to save more time when loading repetitive images or information. However, it can impact processes and cause this unexpected behavior when your browser accumulates too much historical data. Not to worry, you can clear them in just a few easy steps.
In the meantime, we can start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
If it's responsive, I recommend that you clear it's cache. By clearing the browser's cache, you can remove that historical data and access QuickBooks with a clean slate.
You can check out our guide on paying bills in QuickBooks Online for your benefit.
Get back to us here if you have other questions about managing your bill payments in QuickBooks. I'm always here to help.
