1. I can not add the credit card. No matter how many times I add it it keeps saying that it doesnt work. Also if I add a user they can not login.

Hi there, @oskars-osagroup-.

Let's perform some browser troubleshooting steps to isolate the issue. To start, run your QuickBooks Online (QBO) account using an incognito mode. Private browser prevents saving cache and cookies that sometimes cause errors when running frequently visited websites. Below are the shortcut keys you can use depending on your browser type:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once signed in, add your credit card again. If this works, you have to clear your browser's cache to fix certain problems. If the same result, use another supported browser. 

Meanwhile, you can also manually upload your bank transactions to QBO using CSV files. To do so, please refer to the detailed steps in this article: Manually upload transactions into QuickBooks Online.

Also, if your user was invited and cannot sign in to QuickBooks. Let's make sure that they have a user ID. If they don't, they can click the link from the invite sent to their email address and create one. Once done, they can be able to sign in. 

For more troubleshooting steps, please visit this article: Get help if you can't sign in to your QuickBooks Online account.

Just in case you'll need an additional person to manage your QBO account, you can easily add them as one of the users. Then, to manage what they can and cannot do within your company file, you can restrict their access.

If you have further questions about adding your credit card to QBO, please post a reply below. I'm always around to help. Keep safe.

Thanks, but none of your mentioned stuff works.

Tried everything, still nothing.

Credit card still shows as "unable to process payment" but still takes the money from my card. So how many times will you take the $1 from my account?

Every month you also somehow manage to take the money from my card, but still show that my subscription is suspended.

Also for the user.

We have tried it all, just as there is to do. Add the user, invite link send, press on it, add the verification code, done all the the other and still nothing.

Even contacted your support. They seam to not care much.

So my only question right now is. How do I unsubscribe?

Hi there, @oskars-osagroup-. I appreciate you for performing some troubleshooting steps to isolate the issue. I want to ensure you'll fix this issue as quickly as possible.

You should be able to add a new credit card in QuickBooks Online (QBO) as long as:

• it is not over the limit or expired
• the account number is valid
• the card-issuing bank has authorised the card electronically

Before performing any troubleshooting steps, please make sure to access QuickBooks using a private window or any supported web browser as a master administrator. From there add your credit card and invite a new user to your account.

Here's how you can connect your card to QuickBooks:

1. Go to the Banking or Transactions at the left pane, then go to the Banking page.
2. Select Connect Account on the landing page if this is your first time connecting. Or select Add account or Link account if you've already created one.
3. Search for your bank. You can connect with most banks, even small credit unions.
4. Hit Continue, then enter the username and password you use for your bank's website in the window.
5. Follow the on-screen pop-ups to complete the process.

If you're trying to update a credit card account for your QuickBooks subscription, you can open this link: How to resubscribe or reactivate QuickBooks Online.

And, here's how you can add a new user to access your QuickBooks' data: Add and manage users in QuickBooks Online.

If the error continues, I recommend reaching out to our QuickBooks Online Support for further assistance. A live representative can look into your account securely and investigate the root cause of the issue.

Just in case you want to cancel your account, you can use this link as your guide: Cancel your QuickBooks Online subscription.

Please let me know how else I can help you with adding a new credit card or user in QBO. I'm more than happy to help. Keep safe!