Billing and Subscription

Hi there, barun roy.

Welcome to the QuickBooks Community. I appreciate you for performing all the processes or troubleshooting steps to re-subscribe your account. With this, I'll ensure to share details about the resubscribing concern. 

The issue of trying to renew the subscription and not able to make the payment has been reported as an ongoing issue. Our Product engineers are now working to fix this as soon as possible.

For now, we're unable to provide an exact workaround to be performed. With this, I suggest reaching our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved. Please note that you can contact us through messaging and they're only open from 9:30 AM to 6:00 PM Monday-Friday.

Here's how:

1. Log in to your QuickBooks Online (QBO) account.
2. Go to the Help menu.
3. Type your question in the search box below or click on one of the following frequently viewed topics.
4. Click No, I still need help.
5. Select Contact QuickBooks Support.
6. You'll be routed in the Choose a way to connect with us page.
7. Choose Chat.

I'm also adding different articles to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments to name a few.

If you have any other follow-up questions, let me know by adding a comment below. I'm always here to help. Keep safe!

HI QBOA Team,

I have been trying for a month now to input my new billing details for my QBOA account which is now 2 years old! I have been unsuccessful. Earlier I was asked to link my bank account directly. That didnt work. Now I am being asked to input my debit card details and even that isnt working. I am a little frantic as I am not only behind on my old payments, I have new clients signing up and I cant seem to add new accounts now!

Kindly help me out as soon as possible. 

Thanks and regards,
Neha Goenka

Unable to enter the new billing details on your account for along period is hard to deal with, NG30. 

I appreciate you for performing the steps to get this sorted out and provided us a screenshot of your concern. There are times when the browser's cache data is full of frequent access to web pages or damaged it causes the odd behavior when entering your billing details in QuickBooks Online (QBO). To better isolate this issue, let's try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

Then, try updating your subscription and billing details in QBO again. If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Web-based platforms like QBO collect cache files (cookies) to save you time, but this can impact processes and cause them to not work. We can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

If the problem persists, we recommend contacting our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. Here's how:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Start a chat. and type in your contact info.

Visit our QBO Help Article page to learn more about running your business in your account.

I'd like to know how you get on after trying the steps or after contacting our support, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always. 

Hi,

I did try and go on incognito and it still refuses to accept my updated payment details. It says my account is blocked. I also went on chat and was assured yet again that someone from the renewal team in India will call me. This is ofcourse the 3rd or the 4th time I have been told this in the last 40 days. I am appalled by the way the CAs are being shortchanged in India. We were first promised institutional support and now we dont get a phone call when we want to renew our payments. 

I understand your need to downsize in a country but to such an extent where you go from being a phone call away to not being there at all is ridiculous.