Hello there, userinfo76.
I appreciate you for letting me know that already tried some solution to get the issue resolved.
Can you tell me more about the error you're getting? It would be best to provide the exact message here. This way, we can easily figure out and share with you the best resolution for that kind of issue.
If you haven't tried following the articles below, I'd suggest giving it a try. Make sure to follow the one that has a similar error message you received:
If you've already tried all the solutions in the articles I've shared, I recommend contacting our QuickBooks Support this time. One of them will need to take over and make escalations whenever necessary to successfully add your bank data. Here's how:
Also, you can check these articles for more details about categorising transactions:
I'd like to assist you more. Just let me know if you need more help. Take care always!
You purchased it or not, it is all up to you. Just offering other option to troubleshoot your issue. If you are not able to import your CSV file with the app, you should contact your bank.