cancel
Showing results for 
Search instead for 
Did you mean: 
usermadumitha-p
Level 1

Hi, My company name is Credvest India Private Limited. Company Subscription got expired. So we done the payment as well but in screen its showing still cancelled company.

 
3 Comments 3
asha_kanta_sharma
Level 6

Hi, My company name is Credvest India Private Limited. Company Subscription got expired. So we done the payment as well but in screen its showing still cancelled company.

Just get in touch with QB Customer Support Team via "Help" option in QB and share the payments details to fix the problem
usermadumitha-p
Level 1

Hi, My company name is Credvest India Private Limited. Company Subscription got expired. So we done the payment as well but in screen its showing still cancelled company.

Hi,

Please resolve the issue at the earliest.

Adrian_A
Moderator

Hi, My company name is Credvest India Private Limited. Company Subscription got expired. So we done the payment as well but in screen its showing still cancelled company.

I appreciate you for getting back to us, usermadumitha-p.

 

Let's run some troubleshooting steps to identify why the subscription is still showing as canceled.

 

To start with, let's open QuickBooks in a private window. It is the best place to isolate any browser-related issues. You may use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If it works, you may go back to a regular browser and clear the cache. A piled cache can also be the reason for some unexpected issues on the opened pages.

 

You may also switch to a different supported browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

 

If your funds are deducted, yet it's showing as canceled, I recommend reaching out to our Phone Support team. Here's how you can contact us:

 

  1. Click the ? Help button.
  2. Scroll down and click Contact Us.
  3. Enter, The subscription is showing canceled.
  4. Click Let's talk.
  5. Select Start a chat.

 

If you want to update your payment information, you may check this reference: Update billing, payment, and subscription info in QuickBooks Online.

 

I'll be around if there's anything that I can help. Keep safe!