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Hi,
Please resolve the issue at the earliest.
I appreciate you for getting back to us, usermadumitha-p.
Let's run some troubleshooting steps to identify why the subscription is still showing as canceled.
To start with, let's open QuickBooks in a private window. It is the best place to isolate any browser-related issues. You may use these keyboard shortcuts to open one:
If it works, you may go back to a regular browser and clear the cache. A piled cache can also be the reason for some unexpected issues on the opened pages.
You may also switch to a different supported browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
If your funds are deducted, yet it's showing as canceled, I recommend reaching out to our Phone Support team. Here's how you can contact us:
If you want to update your payment information, you may check this reference: Update billing, payment, and subscription info in QuickBooks Online.
I'll be around if there's anything that I can help. Keep safe!
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