How can I contact support for the following error: Error code -81594?

Hello, ivelisse-leon-di.
 

This error code 81594 appears when you're attempting to resubscribe to QuickBooks Online and the system detects that the address is incorrect. What we can do is to update details of the address by going to the Account and Settings page.

Here's how:

1. Go to the Settings icon and select Account and Settings.
2. In the Company tab and click anywhere in the Address section.
3. Update your Company address and all the needed information.
4. Select Save, then Done.

If you're still getting the error message, there may be an issue with your regular browser. Try logging in to your account in private window and make sure that the business address is correct, then resubscribe again. Simply press the following keyboard shortcut keys to access incognito: 

•  Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If you're able to do it without any errors, you can switch back to the main browser and clear the cache. Other supported browsers can also help you get rid of these errors. 

If the issue persists, I recommend contacting our Phone Support Team. This way, they can investigate this matter further and create an investigation ticket if other users experiencing the same error.
 

Just in case you want to update your payment information for your subscription in the future, feel free to check out this article for the detailed steps and information: Update the payment information for your subscription.

Please let me know how the steps work. I want to make everything is taken care of for you. Enjoy your weekend!

I did my homework searching over the internet for all possible solutions prior to posting this message.  Unfortunately, none of the solutions suggested in your reply work for me or anyone on the prior postings.  If your company searches over the internet, this issue has been published and reply many times.   I have a 30-day trial, and your application is not allowing me to subscribe.  Your software development teams should work on real solutions to avoid new possible subscribers getting this error.  I am disappointed and frustrated now and unsure if I want to subscribe.  

The only way I do not get this message is by trying to pay by clicking on Manage your Intuit Account and then clicking Product & Billing. The issue is that I am not receiving the 50% discount for the first 3 months that your company offers over the internet.

Hello, i need to charge my credit card billing to a new one for the organization, please support

(Error code: -81904, type: VALIDATION_ERROR)

I recognize the importance of resolving this matter, @SB-691. I'm here to guide you in addressing this issue about updating credit card information in QuickBooks Online (QBO).

Firstly, have you completed the troubleshooting steps recommended by my colleague? If you have, I suggest reaching out to our Customer Support Team again for further assistance.

Here's how:

1. Log in to your QuickBooks Online account.
2. Click the Help (?) icon.
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

To know more about the schedule of our support team in your location, check out this article: How and when can I contact QuickBooks Online support?

Additionally, check out this article for additional insights and information on how to update your payment information for your subscription in QBO: Update billing, payment, and subscription info in QuickBooks Online.

If you encounter any challenges about other concerns in QuickBooks Online, please feel free to share them with me. I'm more than willing to assist you further.

I'm experiencing the same issue, I've searched the community posts and nothing you suggested works. I've also triaged with support and I still don't have this resolved. I'm just trying to get Payroll Core to pay my employees, that seems like a reasonable ask...

• I've tried a new browser
• Cache clearing
• Incognito mode
• Addresses are all correct

Is there anyone who can respond from the Quickbooks team with a meaningful response instead of a canned one?

It's indeed relevant to track payroll within the program. Let me share details about this matter, @caitpatton.

Currently, the QuickBooks Online International version doesn't have a payroll functionality inbuilt. You'll need to record payroll transactions manually or find a third-party app you can integrate with QuickBooks to handle your payroll. To see available apps, visit this link: https://quickbooks.intuit.com/app/apps/home/en-global/.

I'd also recommend contacting our Support Team. They  are specially trained to handle complex technical issues like the one you're experiencing. They can initiate a screen-sharing session, enabling them to see what happens when you try process the payment for QBO payroll service and identify and implement necessary fixes.

Here's how to reach them:

1. Click the Help button.
2. In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
3. Then, type in your reason for contacting us What can we help you with? Box and click Continue.
4. From there, choose a way to connect: Chat with us, get a Callback, or call our support line directly by getting our Phone number.

You can also scroll down to the bottom to take note of their support schedule and hours: How and when can I contact QuickBooks Online support?

Additionally, you can refer to this article about billing payment subscriptions to your QBO account: 

• How to Understand Your Subscription Rates and Charges
• Manage Billing, Payment, and Subscription Info in QuickBooks Online

Drop by again by clicking the Reply button below or posting again in the Community space. I've got everything you need to assist you when handling your QBO subscriptions. Take care.

@caitpatton 

Where is your company located?

CO, USA

I'm not sure why your question appears in the Global community, not US community. Make sure you are using QBO US version, not QBO Global version. Another option. you may consider Gusto. You can get $100 cashback to manage up to 9 employees or $200 for 10 employees or more.

https://get.gusto.com/f2mkjwnd9lra