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Level 1

How do I get printed version of Received payment to show locak currency? It shows on screen but not in PDF.

I sent out an invoice in GBP. Client payed in GBP. Received payment shows GBP as well as local currency on screen. When I save, print or send PDF, the local currency doesn't appear. I need the local currency to appear for end of year accounting in my country.
3 Comments
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QuickBooks Team

How do I get printed version of Received payment to show locak currency? It shows on screen but not in PDF.

Hi there, daybyday1.

 

Let's do the browser troubleshooting steps and try saving, printing, and sending a dummy payment to your email after.

 

To start, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.

  • Google Chrome: Ctrl + Shift + N
  • MS Edge and Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

If your invoice shows the GBP currency, you can go back to your regular browser and clear its cache. If not, please try other browsers to see if we get the same thing.

 

If nothing works, please contact our Email team to check this further. They can start a screen-sharing session to gather more details about this behavior.

  1. Click on Help and choose Contact Us.
  2. Paste your question in the text box and click Let's talk.
  3. Select Email us.

Please let me know if you have other questions in mind.

 

By the way, I've tried this on our test account and it seems to be working fine. Its home currency is MMK and it's showing MMK on the receipt.

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Level 1

How do I get printed version of Received payment to show locak currency? It shows on screen but not in PDF.

I am using ILS.

I tried this on a different computer altogether and I also tried in an incognito chrome window.

The problem persists.

 

1. I send the invoice to customer paying GBP. On the invoice on the screen I see GBP and ILS and the same on the printed invoice

2. Customer pays and I match payment.

3. I open the received payment window. On the screen I see GBP and ILS. Amounts are correct. I see the attached invoice # in the field.

4. I preview and/or send and or print the document and the amount is seen only in GBP. (in addition the invoice # disappears and only the date appears, but this is a separate issue).

 

I have seen this issue with two separate invoice payment receipts. 

The form numbers a checked on my template.

 

I do not have the option to email. It says unavailable.

Highlighted
Moderator

How do I get printed version of Received payment to show locak currency? It shows on screen but not in PDF.

I appreciate all the troubleshooting steps you've tried and providing additional detailed info about the issue, daybyday1.

 

Since none of the recommended steps work, I highly suggest contacting our Customer Care Support Team. They can share your screen and further investigate this unusual behavior in QBO. 

 

Here's how to contact them:

 

  1. From your Quickbooks Online company, click Help (?) at the top right.
  2. Hit Contact us.
  3. Enter " local currency doesn't appear when sending PDF", then click Let's talk.
  4. Choose an option to connect with a live support agent.

I've also added some links that contain information about how Multi-currency works and assigning it to a customer for your guide:

 

Post another question or leave a Reply below if you have other follow up questions.