We can perform some troubleshooting solutions to add a user to your account, idan-iddrealesta.
There are times when a browser's cache data becomes full of frequent access to web pages or damaged. This causes odd behavior when updating your account in QuickBooks Online (QBO). To better isolate this issue, let's try signing in to your QuickBooks Online (QBO) account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
Then, try updating your account again. If you are referring to updating payment and firm info, see the Update billing, subscription, and firm info in the QuickBooks Online Accountant article for the steps and details.
If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Web-based platforms like QBSE collect cache files (cookies) to save you time, but this can impact processes and cause them to not work. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.
If the problem persists, we recommend contacting our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. You may send us a message via chat if you need further assistance in renewing your account. From there, our chat agent will pull up your account in a secure environment and help you with your concern. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. Here's how:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Start a chat. and type in your contact info.
Visit our Manage Your Account page to learn more about managing your Intuit account.
I'd like to know how you get on after trying the steps or after contacting our support agent, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Have a great weekend.
