Your concern about logging into the company account is noted, Tala. Let’s begin by reviewing the login environment and credentials.
Have you encountered any error messages when attempting to sign in? If so, those messages often include information to help resolve the issue.
If you cannot sign in but still have access to the phone number or email address on file, we can follow these steps to recover your account:
- Follow this link to access the sign-in help page.
- Enter your account’s phone number or email address.
- Select Password, then choose Forgot password or Text a code to [your number].
- Check your text messages or email for the code.
- Follow the instructions to sign in. Then, you can reset your password when prompted or skip that step.
If you don’t remember your user ID or password, we can send you a recovery code to regain access. Please ensure you have the necessary prerequisites ready and use our recovery form to submit them.
You’re welcome to reply to this thread if you need further assistance accessing your account.
