I tried it several times earlier and tried again - now it just states that QuickBooks is OFFLINE and they are working on it (the same thing that a regular window or my downloaded desktop QB states) so no, hooray for you and others that it worked for me - but alas, not here.
At least google works, so I'll have an ROI and RFP ready before this problem is resolved - I'm sure of it.
Thanks for sharing a workaround, @Jeremy_Axis Accounting Solutions.
We appreciate customers like you who've shared their knowledge to help other users.
Also, user's who don't know how to access a private or incognito window, you can use these keyboard shortcuts to open a private or incognito window.
I'd also recommend checking our QuickBooks Status page for updates.
We thank you for your patience while we're working for a fix.
Still an issue. I need this fixed NOW. I have clients waiting on me to be able to pay and others who need estimates. I was encouraged to move all of my business apps to QB, and I am starting to regret being talked into that decision.
I'm with you cadet001 and beyond frustrated!
I'm tired of the same link being sent to me for "manage your account" saying the same thing(s) repetitively and then the same answers - incognito would be great IF IT WORKED but it doesn't since they're offline and that's all incognito will do/say!
I've for over two months complained about it being an issue ... it took masses to get them to actually fix it and maybe I am feeling penalized that others have working systems while I do not - because I'm making a lot of noise.
When you pay this amount for a product and it fails - you return it; your cable goes out and you're reimbursed. There's never been any apologies or credits on behalf of QB and their team. Even when they almost cost us $3K in one person's overage on direct deposit - an issue on their end (not mine) and luckily I didn't trust them and checked. That would have been horrible. I most likely would have lost my job. It's sad when you cannot trust a company and their product or get a straight answer to a problem. I know that forums are filled with dissenters - now I see why and it's why I too am looking at going elsewhere *sigh*
Down again. Crashed while I was working on another bill payment. Okay, tech's, can you get on the stick and resolve this problem? I really hate to complain, since I know how it is to have irritated customers. Just get it done.
Noticed on the status that QB Online is listed as major outage as is QB Login
Under you have OPERATIONAL for QB Desktop (NOT TRUE as mine is NOT working) and same for Payroll - payroll isn't operational - not when you're not able to even sign in and do it! (I assume you mean literally that if it was to have run last night/today - as in you used it prior to this outage this time smh)
I have clients calling wanting printouts for taxes - just like they did two weeks ago and a week ago etc (when I was still having issues back then)
I wish all you sending me those links with the SAME INFO would just STOP - maybe if you spent that time working on resolving the issue it would get fixed SMH! I don't need to receive repetitive links to the same rehashed information (if I could reply to y'all I'd be like: DO YOU NOT KNOW QB IS DOWN - guess they don't have good communication across the board with their CSRs) *facepalm*
I tried to get on "incognito" but it did not work. I am not sure if it is because I have the accountant's copy and have many clients on it or what! I hope they fix this soon as no work means not money for me!
Kstar1 I hate hearing/reading that! Especially since the Accountant's version was one of the ones that they are showing (all day) as being operational! That was what I stated about payroll etc that said operational when they were not. UGH Having a loss of funds for the day I can relate! I'd send QB an invoice when it fixes the issue - or at least chat/call and say you should receive some sort of credit IMO. Fingers crossed (and eyes, legs and more) that yours will be up soon!
My online does not work (incognito etc) it's the desktop version that's working. I'm so far behind and trying to get last 5 clients to pay - two will be hard (I see collections in my near future on those two UGH)
Wishing and sending luck!!!
I appreciate you coming back, Kstar1.
This is already investigated by our engineers. They're working for a fix to be rolled out as soon as possible. Try accessing your account in later time.
I also suggest visiting this link to check and subscribe to updates: http://status.quickbooks.intuit.com/.
Let me know if you have other concerns. I'm always around to help. Wish you have a good one.
Hi there, Kstar1,
Our Product Team is now monitoring the results after a fix has been implemented. And, they're working on getting this issue resolved as soon as possible.
In the meantime, you can clear the browser's cache to successfully log in to your account. The steps to do this will differ depending on which browser you’re using. For further guidance, visit this link, How do I clear my browser cache and temporary Internet files?
Thank you for your patience as we work through this. You can also follow this link to subscribe for the updates: http://status.quickbooks.intuit.com/.
I'm here bringing the latest update. The error 504 (Bad Gateway) is now resolved. You can now access your account without any error.
You'll see the status of the issue in this link: http://status.quickbooks.intuit.com/incidents/gth329fb8w4z
If you have more questions, please let us know. We are here to help.