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Welcome to the Community, @mkd-024.
If you're still unable to renew your QuickBooks Online (QBO) account despite entering the correct information, I highly suggest contacting our Support team through chat or by sending an e-mail. They can pull up your account and help you resubscribe. They can also verify the charge that you got.
Here's how to reach them:
Additionally, I recommend visiting the following article for more information about how to reactivate QuickBooks: How to resubscribe or reactivate QuickBooks Online.
For tips and other resources, I recommend visiting our website for reference: Self-help articles.
If you have any other questions or concerns, don't hesitate to post a comment blow. I want to make sure everything is taken care of for you. I'm always here to help. Have a great day!
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