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aksharma4563
Level 1

Please problem solve

 
4 Comments 4
aksharma4563
Level 1

Please problem solve

annual subscription do paid

AlcaeusF
Moderator

Please problem solve

Hello @aksharma4563,

 

Welcome to the Community. Let's get you over to the support team to get you back on track with using QuickBooks.

 

If you're having issues with your paid subscription, I recommend contacting our support team through chat or email. They have the necessary tools to check your account, which is unavailable to us in this public space.

 

One of them will be able to check your account and help you further with the problem.

 

Here's how:

 

  1. Go to link: Contact Us.
  2. Select Managing your Account > Billing & Subscription.
  3. Under Here's how to connect with a QuickBooks expert section, click the Start a Message button or Email.

Additionally, I recommend visiting the following article for more information about how to reactivate QuickBooks: How to resubscribe or reactivate QuickBooks Online.

 

Fill me in if you have any concerns related to your QuickBooks account. I'm always here to help. Take care always.

1088512005
Level 1

Please problem solve

please solved for renewal

RenjolynC
QuickBooks Team

Please problem solve

Good day, 1088512005.

 

I'd like to verify your concern. Are you unable to make an online payment? Did you run into issues with the activation code or the file hasn't been activated despite successful application of activation code? If so, I recommend reaching out to our Customer Care Team. They can pull up your account and check what's causing this issue so you can renew the service..

 

Here's how:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and proceed with I still need a human.
  3. Click the Contact us link.
  4. Select either Messaging or Callback.

For more information about reactivating your account, you can read this article: Renew my account subscription.

 

Please keep in touch with me here if there's anything else you need. I'm always around to help. Take care!