Error 163 still showing after months!!!

I know that this hasn't been easy for you, paolo-thepercent.
 

Let's work together to get rid of this error and download your latest available transactions. 

Error 163 means that there is a website change and the financial institution needs to reform the data to support the new update. This issue also occurs when a bank switches internet service providers or is down for scheduled maintenance.

To isolate the problem, sign into the Bank of Ayudhya's website. Then, look for any messages, notifications, or alerts. These should tell you if something isn't working. 

If everything looks good on their end, manually refresh your connection in QBO. I'll show you how to do it:

1. Go to Bookkeeping.
2. Choose Transactions, then select the Bank transactions tab.
3. Click the appropriate bank account, then hit Update.

If the same thing happens, you can perform the troubleshooting steps above using a private browser. There are times that the temporary internet files in the browser accumulate too much causing sync errors. Here are the keyboard shortcuts:

• Mozilla Firefox: Ctrl + Shift + P
• Google Chrome and Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Option + P

If it's now working well, close the incognito window and then return to your main browser. After that, clear its cache to improve your browsing experience. You may also switch to other supported browsers as an alternative solution.

To help review and categorize your credit card/bank entries, I recommend reading this guide: Match online bank transactions in QuickBooks Online.

I'm all ears if you have any other concerns about online banking. The Community is always here for you.

  Dear KlentB,

Thank you for your reply. Unfortunately I have tried all that you mentioned before, also because I have constantly contacted QBO support via Chat.

The bank website works properly, there are no warning shown.

I noted that in QBO, when I try to connect the bank, some banks have a proper icon beside the name, but Bank of Ayudhya - Business do not, so in my humble opinion, this could means that QBO is using wrong links to the Bank.

If this is the case, it should be easy to solve.

Here is the login link I am using: Krungsri Biz Online 

Attached: the error message I receive constantly by QBO.

Looking forward to hearing from QBO

Best Regards

Paolo

Thanks for getting back to this thread, @paolo-thepercent. Let me chime in and provide further details to help connect your bank in QuickBooks. 

As mentioned by KlentB, Error 163 means that there is a website modification, and the financial institution needs to enhance the data to support the new improvement. That being said, it would be best to check your bank for this update. 

For the meantime, you can manually upload your bank transactions in QuikckBooks. 

Here's how:

1. In QuickBooks Online, proceed to Bookkeeping, select Transactions, then select Bank transactions (Take me there).
2. Choose the blue tile for the account you want to upload the transactions into.
3. Click the Link account ▼ dropdown and then Upload from file.
4. Select Drag and drop or select files and then select the file you downloaded from your bank. Then select Continue.
5. In the QuickBooks account ▼ dropdown, select the account you want to upload the transactions into. Then select Continue.
6. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks. Then select Continue.
7. Choose the transactions you would like to import. Then select Continue.
8. Click Yes.
9. When you accept your transactions, select Done.

For detailed info, please see this article: Manually upload transactions into QuickBooks Online. 

If issue persists, I suggest contacting our support team again. This way, they can further investigate to find the root cause of this issue and provide a fix. 

Once everything is settled, you can review downloaded bank and credit card transactions. Then reconcile your accounts, so they always match your bank and credit card statements.

Feel at ease to get back in here if you have further concerns about connecting Bank of Ayudhya Business in QuickBooks. I'll be around to help always. Keep safe!

Hi,

Thank you for your reply.

"That being said, it would be best to check your bank for this update. "

It is not clear to me how to do this: do you think I can ask to a Thai Bank why QuickBooks do not connect anymore?

Or maybe I have misunderstood.

Best Regards

Paolo

Thanks for keeping us updated, Paolo. I'll shed a light on that.

You may reach out to Bank of Ayudhya's representative to confirm if they performed a website change or switched internet service providers. If they didn't, please contact our Technical Support. This way, we can conduct an investigation into this error. Here's how to connect with us:

1. Go to the Help icon.
2. Select the Search tab, then click Contact us.
3. Enter "Resolve Bank Error 163" in the description box.
4. Hit Continue, then select Chat.
5. Follow the on-screen instructions.

In the meantime, you can follow the steps provided by my colleague, Rubielyn_J, to manually import your bank transactions. Once done, it's time to review and categorize them.

To help ensure that your books match your bank and credit card statements, I encourage reading our Reconciliation Guide.

If you need additional assistance in handling your transactions and other business processes, don't hesitate to drop me a comment. I'll jump right back in to assist you, Paolo. Have a great rest of the weekend.

Hi ,

I have Error 163 for the last 11 months, already communicated to Customer Support chat since July 2022.

No progress at all.

I note that the bank URL looks wrong, but nobody does nothing to change it.

Now I also got this message promoting the function, which is tragically comic:

"NEW: Connect your bank directly to QuickBooks Online
Fast, secure and accurate. Connect your Bangkok, Kasikorn, Siam, Thanachart, Krung & Ayudhya accounts directly to QuickBooks.
Connect now        Show me how"

The bank I am using is Ayudhya - Thailand.

Here is the message with the wrong URL:

 "

Bank of Ayudhya - Business (Beta)
https://www.krungsri.com/bank/en/home.html

Something isn't working here.

Sorry, we can't update your account right now. Wait a few hours and try updating again. (163)"

Here is the correct URL: Krungsri Biz Online

https://www.krungsribizonline.com/BAY.KOL.Corp.WebSite/Common/Login.aspx?language=en

It's really, REALLY, depressing that QBO do not address this at all.

Very unhappy.

Hey there, paolo.

I can see the urgency of getting your bank feeds connection working normally. This allows you to fetch the latest bank entries and keeps your record accurate. Let's direct you to the right channel that will handle banking your concern on time. 

We'll have to review your banking set up to identify the source of the error. Since it requires us to access your account, I still suggest contacting our QuickBooks Online Care Team again. 

One of our specialists will review the case notes from your previous chat. Then, continue performing the troubleshooting steps where they left off. 

1. Hover your mouse to the Help menu in the upper right to see more options.
2. Go to the Assistant tab and then enter a brief description of your concern in the Type something field. For example, missing expenses and transactions on the VAT Detail report and wants to contact support.
3. Click the Contact Support menu to display the How would you like to connect with us? Screen.
4. Press the Chat with us button to start a conversation.

To learn more about the support hours, check this article: How and when can I contact QuickBooks Online support?

You may want to manually import transactions to keep track of your transactions. Then, categorize them to the correct account for an easy reconciliation process. 

Here's an article that outlines the steps on how to refresh the online connection as well as links on how to fix common banking errors: What to do if you see a bank error or bank transactions won’t download. 

Reach out to me if you have any other banking concerns or questions about QuickBooks. Know that I’m always here ready to answer them for you. Have a good one.

Hi Rasa Lisa,

Sorry to say, but this:

1. Hover your mouse to the Help menu in the upper right to see more options.
2. Go to the Assistant tab and then enter a brief description of your concern in the Type something field. For example, missing expenses and transactions on the VAT Detail report and wants to contact support.
3. Click the Contact Support menu to display the How would you like to connect with us? Screen.
4. Press the Chat with us button to start a conversation.

I have already done tens of time, and NOTHING HAPPENED.

I just got "the problem is already escalated" in the last 8 months.

Not helping really.

Hi paolo.

I understand how important it is for you to find an immediate solution to this banking issue. I'd feel the same way if the feature isn't working as expected.

Also, I know you've already contacted our Support Team, but to ensure you receive all important updates on this issue, I'd recommend contacting them again using the steps outlined by my colleague @Rasa-LilaM above. Or, you can use this link as a reference: How and when can I contact QuickBooks Online support?.

Let me know if you have other concerns about banking. I'll be here to help.

Here is the update: absolutely no progress.

No matter how many time I contact support, still the same achievement: nothing.

The only thing I can see: 

Still not working: thank you QuickBooks for your Customer Service!

0 communication, 0 solution

I appreciate you for keeping us updated, Paolo. I can see that this banking error already affects your business. I'll route you to the next best help available to get this investigated.

Since your banking issue continues, even after performing the recommendations above, I'd encourage you to reach out to our Technical Support team again. They can create a case to further investigate your bank connection and provide you with its appropriate fix.

In the meantime, you may want to import transactions manually. Then, categorise them to keep your financial data updated and for an easy reconciliation process. 

Additionally, you may want to use this guide in doing or fixing reconciliations in QuickBooks Online (QBO): Learn the reconcile workflow in QuickBooks.

Please let me know if you have any other banking concerns. Drop a comment below, and I'll gladly help. Stay safe, Paolo.

Dear Rea,

I give up on opening support request: they do nothing and they do not follow up with updates.

The manual import is extremely inefficient and a waste of my time.

Such a shame.

Best Regards

Paolo