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sianebarnes-gmai
Level 1

Hi, I need help with updating my subscription and payment, it wont give me and option to edit. What do I do, where must i go??

 
2 Comments 2
Fiat Lux - ASIA
Level 15

Hi, I need help with updating my subscription and payment, it wont give me and option to edit. What do I do, where must i go??

Login to your account as Primary Admin and navigate to the Billing and Subscription menu.

MirriamM
Moderator

Hi, I need help with updating my subscription and payment, it wont give me and option to edit. What do I do, where must i go??

Being able to update the billing information for your subscription is my top priority, sianebarnes-gmai.

 

To ensure you'll have access to change your billing information, you'll need to sign in as the primary admin. Otherwise, you don't have the option to perform the task. 

 

To verify your access role, here's how:

  1. Sign in on your QuickBooks Online (QBO) account.
  2. Go to the Gear icon.
  3. Select Manage users.
  4. Click the Users tab.

 

From there, locate your name and look in the user type tab. You'll see what type of user you are. If you're not the primary admin, I suggest having them log in to update billing information and follow the below steps:

  1. On the Gear icon at the top, select Account and settings.
  2. In the left menu, click Billing & subscription.
  3. From there, click Edit or ✏️ icon next to your payment method.
  4. Update your payment info. Then, check the details and ensure it's the same that appears on your card statements.
  5. When done, select Confirm card or Save.

 

However, if you subscribed to QuickBooks Online through an app store, you can update it through the app store directly.

 

Tearn more about changing your billing info, payment method, and other details, adding you this article for more information: Update billing, payment, and subscription info in QuickBooks Online.

 

Once everything is good, you can always visit our Community help website for tips and related articles in managing your QBO account.

 

Please keep me posted if you have any other follow-up questions. I'm always here to answer it for you.