Hi there, smartin.
You can transfer your master admin role to a company admin of the same QuickBooks Online account. And I’d be glad to help you with this.
If the user you want to make the Master Administrator isn't already a Company Administrator, see add them as a Company Administrator first.
Here’s how you can transfer Master Admin role to an existing Company Administrator:
After accepting the master admin role, you can ask the new master admin delete you as a user of the account. Here’s how:
Please let me know if you require additional information regarding this matter. I’m just around to help you more.
Hello dear, DerrickLandbrug.
I can see that you're referring to the lists of users under the Users tab in the Manage Users page. In your book, you'll see the master admin as the only user type since you have not invited other users yet.
When inviting them as the master admin, the option would be available after they accepted your invitation as a company admin. Under the Action column, click the drop-down arrow next to Edit. Please take a look at the sample screenshot below:
If you haven't seen the master admin option there, we can try our recommended basic troubleshooting steps. This might have something to do with a browser issue.
Storing a lot of files in the history folder can be the cause of the issue. This could be the reason are times we encounter unusual behavior in software like QuickBooks.
First, we'll need to log in to your account using an incognito window. If it works, you can clear the cache. This is to start your data fresh and help QuickBooks to work properly. Alternatively, you can use other supported browser in QBO.
On the other hand, if you're referring the master admin option when selecting user types, we only have standard user and company admin, reports only and time tracking as well depending of the plan you're using.
Also, you can visit these articles that where you can surely get more information on how you can manage users in your book:
Please let me know how it works for you. The Community is always here whenever you have additional questions about it. Otherwise, you can enjoy the rest of your day! Thanks! Take care!
There isn't a way to remove ourselves from the company that we have worked before.
The best thing we can do is to reach out to the master admin of the account. They'll be the one who can remove you successfully in their book.
Please post again if you have other questions about QuickBooks. I'm here to help. I hope you're doing great. Take care!
I'll help you manage your users, Tamigabel.
We'll have to get in touch with the Master Admin of the account and they'll be the one to change your user access. Here's how they can change the details of a Master Admin user:
My colleagues and I are here to help if you need further questions. Take care!
I QBOA and used to have a client. I can no longer see his business under my QBOA but he keeps contacting me saying I am still the Master Admin and need to remove myself. This was one of those 5 for $25 that I had sold him.
How can I have myself removed as Master Admin? I do not have access to his QBO at all anymore.
It's possible that we've made our client as inactive, barbarajoyce.
We can activate the client first and then change your user access from Master Admin to the new one since we'll need to have the master admin access to do so. Here's how to activate clients:
Then, let's go to the client's profile or company and change your user access.
When the user gets the invitation email, ask them to select the link and accept the invitation.
I'm here if you need more help. Take care!
Hi, Please Help
we facing issue in user that after sharing invetation link and acceptance, its will work few hours later it will disapper from user, so please let know in the regard.
We will appriciate help in this regard.
Thanks for sharing the details with me, @sunil shetty.
Rest assured I’m here to help you and ensure your user can log in to your account.
To get around this issue, I suggest having your user to check their deleted emails or the trash icon of their email. There’s a possibility that they accidentally delete the email invitation.
If they’re unable to locate the email invitation, I suggest sending them the invitation again. Here's how in your QuickBooks Online (QBO) account:
However, if they were able to log in successfully to your account after accepting the first email invitation, then no need to worry. You can share with them this link so they can easily access your account anytime: https://quickbooks.intuit.com/sign-in-offer/
In addition to this, check out this article that you can use for future guidance in managing your users efficiently: User types and user permissions in QuickBooks Online
If you have other questions about users in QBO, tag me in your reply. I’d be more than happy to help you out. Have a great day ahead!