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Idiot_of_kew_bee
Level 1
posted
‎April 15, 2021 01:47 AM
last updated ‎April 15, 2021 1:47 AM

How do I renew my subscription?

I am unable to renew my subscription either via card or net banking. This is only happening for Quickbooks/Intuit. Subscriptions with other vendors I use has been working seamlessly.

 

I have set limits in my account for such transactions and these are based on expected/planned monthly expenses.

 

It seems even for this monthly ECS, Quickbooks/RazorPay is trying to set a limit that is almost 50 times of what the yearly subscription charge Quickbooks.

 

For obvious reasons, it would be unwise to remove the transaction amount caps on my bank account.

 

So my questions to Quickbooks are:

(1) How do you suggest this issue be resolved?

(2) Is it possible for me to pay monthly or annually, without the need to setup an ECS? I do not see any option provided for annual payment when I login.

 

--

 

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4 Comments 4
Idiot_of_kew_bee
Level 1
‎April 15, 2021 01:49 AM

How do I renew my subscription?

P.S.

 

The chat bot option does not work - it times out while loading.

Is there any option to speak to a human being?

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GlinetteC
Moderator
Moderator
‎April 15, 2021 05:08 AM

How do I renew my subscription?

Thanks for reaching out to the Community, Idiot_of_kew_bee.

 

I've got another way on how you can chat to one of our live support agents in QuickBooks Online.

 

Here's how:

 

  1. Go to this link: https://contactus.intuit.com/en_IN/contact.
  2. Click on the Search for something else button.
  3. Enter subscription renewal in the Tell us more about your question: field.
  4. Click Search.
  5. Tap Start a Message.

I also got an article for more details on how to renew your account subscription in QBO.

 

Keep me posted if you need additional information about your subscription renewal. I'll be right here to help you. Stay healthy!

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Idiot_of_kew_bee
Level 1
‎April 26, 2021 03:44 AM

How do I renew my subscription?

Have tried this approach before, and just tried it again during Intuit's office hours.

 

No joy.

 

Nothing loads after the submission of the name, email information in the message window.

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RenjolynC
QuickBooks Team
QuickBooks Team
‎April 26, 2021 04:59 AM

How do I renew my subscription?

I appreciate your time getting back here..

 

Sometimes, unusual behaviors like loading pages or errors might be caused by a corrupted cache in your browser. Clearing the cache can often clear up the issue that you may be experiencing. Before doing so, let's try opening your QuickBooks Online account in an incognito window or private browser. This mode doesn't store any cache.

 

Here are the keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

Then, follow the steps provided by my colleague GlinetteC. If you're getting any issues with the page, then you'll want to clear your regular browser's cache. Clearing caches fixes certain problems, like loading or formatting issues on sites. Please restart your browser after to refresh the settings.

 

As another option, try using a different supported browser.

 

Please keep me updated on how it goes. I want to make sure you're able to reach out to our Customer Care Team to help you with the renewal. 

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