How on earth am I meant to contact support!!! Chat is NEVER available and I am going round and round in circles trying to contact support!

I want to ensure you'll be able to contact our support team, @bamboofeverresta.

One of the ways in contacting our customer support team is by clicking the Help menu inside your QuickBooks Online (QBO) program. If you're having trouble connecting to them this way, you can perform some browser troubleshooting steps.

Let's start with opening your QBO account on incognito mode to have a clean slate. Private browsers do not store cache and data files that might cause issues when running websites. Below are the shortcut keys you can use:

• Google Chrome: Ctrl + Shift + N
• MS Edge and Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Once signed in, attempt to contact the phone support team again. If this works, clear the cache of your regular browser. This will remove old files to refresh the background processes of your browser. If the same thing happens, you can use another supported browser. To optimize your QBO experience, we always have to ensure that your system meets the required requirements to run the program.

If you're still unable to connect to them, you can use the Contact Us link to get in touch with our live support on a web browser. Simply click the Search for something else button and enter a brief description of your concern in the box. 

However, if the issue persists, you'll want to use a QBO test drive to connect to our support team. 

You can also visit our QuickBooks Help article page if in case you need articles and guides in doing your QBO tasks. 

Stay in touch if you have any other QBO concerns. I'm always around to assist you. Have a good one. 

@bamboofeverresta 

Any specific concern?

Bamboo fever replying here 

1. I am in Jamaica so cannot call and cannot see any phone number anyway. What phone number are you referring to?

2. I have done everything you said and tried to open the live chat numerous times.  It always says it is unavailable 

3. Why can't I just simply find a support email address!? It should be so simple!

I must contact someone to submit my support ticket.  I have no way of contacting support for a product I am paying good money for 

The qbo test drive link you posted takes me to a 404 error 

We are always aiming to make our customers feel valued, bamboofeverresta.

I appreciate the time and effort you've spent reaching out to our chat support agents. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service. We can try accessing the link provided by my colleague on these browsers to access the QBO test drive to connect to our support team:

• Google Chrome
• Mozilla Firefox. Note: To preview and print forms on Mac OS, you'll also need the Firefox PDF plugin.
• Microsoft Edge
• Safari 11 or newer (Mac only)

On the other hand, the option to contact our support via email is unavailable. You'll have to connect with them via chat during support hours to make sure you'll be assisted on time. Once you access the test drive account, here's how to contact them: 

1. Go to the Help menu.
2. In QB Assistant, enter the topic you need help with. You can also enter questions.
3. Select Contact Us to connect with a live support agent.
4. Choose the Start a chat option.

I'm adding this link to further guide you in managing your account and your business's growth using QBO: QuickBooks Help Articles. It also includes topics about taxes, banking, and reports, to name a few.

Let me know how it goes in the comments below. If you have other concerns about managing your business in QBO. I'm just around to help. Take care always.