Hi there, @Ecoscapeslc.
Thanks for taking the time to reach out to the QuickBooks Community. I hope your day is going great so far.
To clarify, are you receiving an error message when trying to update the payment method? If so, do you mind sharing a screenshot of the message?
In the mean time, I'm including some steps to update your payment method below:
- Click on the Gear Icon and select Subscriptions and billing.
- Tap on the Billing details tab.
- Hit Edit billing information and update your payment info.
- This will launch the Wallet list, from this view you can:
- Edit the payment method used for QuickBooks Online billing (expiration date, billing address, account holder name)
- Add a new payment to be used for QuickBooks Online billing
- Switch QuickBooks Online billing to previously stored payment method
- After saving your change, the payment method displays on the Billing details tab.
That's all there is to it. For more information about this process, check out Update billing, subscription, and firm info.
Please don't hesitate to let me know if there is anything else I can assist you with. Take care!
