I cannot pay for re-subscribing - I get this error after adding the credit card information: Error code: -81594, type: INVALID_REQUEST)

There are a couple of reasons why there's an error when resubscribing to QuickBooks Online, finance-ecommex-.

Some of the most common factors are:

• Invalid account number
• The card is over the limit or has expired
• The billing address in the system includes special characters and doesn't match with the one shown on your credit card statement
• The browser’s cache is full

I'll share with you the steps on how you can resolve this type of issue in QBO.

First, make sure to check the expiration date and number of your card to make sure you're typing in the correct information.

Second, use or switch to an incognito/private browsing session or a different browser. You can follow these keyboard shortcuts to quickly open an incognito session: 

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari
• Ctrl + Shift + P for Microsoft Edge

Third, go back to your account and try to resubscribe. If you're able to do it successfully, delete some cache and temporary internet files. You can follow the steps in this article to do it: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online. 

Alternatively, you can also use a different card. The balance or permissions of a different card can allow the payment. Here's an article for additional details: Fix “my subscription payment failed” Issues.

Lastly, I'd like to add one more article as an additional reference: Understand Your QuickBooks Online subscription Rate.

And as always, you can always ask more questions in the Community if you need anything else.

Hello. Thanks for your reply. 

I cleared the cache, tried incognito and a new credit card. It is still not working. Also the billing address matches the account address. 

Please help. 

Thanks. 

Eliminating the error is our goal here, @finance-ecommex-. 

Thank you for following the troubleshooting steps and checking the credit card details. I'll make sure that you can re-subscribe your QuickBooks Online as soon as possible. This way, you can get back where you left off. 

As the error continues after following the troubleshooting steps, I'd recommend contacting our Customer Service Team. They may examine what is causing the error and send a ticket to our engineers for further investigation if necessary. Also, our experts have tools to re-subscribe on their side.

Here's how: 

1. Go to the Help menu, then click Contact Us. 
2. Type your concern in the box and tap Let's talk. 
3. Choose either Get a call or Start a chat. 
4. Complete the required data and submit the request.

Make sure to contact them within support hours to ensure a swift response. Due to a weather event at one of our support center locations, you may experience longer wait times than normal. Current opening hours are Global chat support 9 am-3 am PST.

Review the following articles to learn how to manage your billing information and check your subscription history in QuickBooks:

• Update billing, payment, and subscription info in QuickBooks Online
• View your QuickBooks Online payment history

If you need to complete other tasks, please let me know. I'll give some details and essential information on how to get things done. Keep safe, finance-ecommex-.

None of these options work!!!!!

Let's make sure you'll be able to resubscribe to QuickBooks Online (QBO), kg651.

I can see how you want to resubscribe without issues. When you get the error code 81594, this means the system detects that the address doesn't match to the ones found on your credit card. If you have already followed the steps given by JenoP, we can update your business address in the Account and Settings so you can fix the issue. Here's how:

1. Go to the Gear icon.
2. Select Account and Settings.
3. Go to the Company tab.
4. Click the edit icon in the Address section.
5. Update your Company address and all the needed information.
   
   
6. Select Save, then Done.

However, if you're still getting the error, I recommend reaching out to our support team by following the steps provided by MichelleBh so they can double-check if some users are also experiencing the same issue. Thus, they'll be able to investigate further. 

Learn more on how to make changes to your account through the Billing & Subscription tab. I've added this article for your reference: Update Billing, Payment, And Subscription Info In QuickBooks Online.

Drop a comment below if you have any questions about your subscription. I'll always be right here to help.