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niveditacolorz
Level 1
posted
‎April 09, 2021 07:43 AM
last updated ‎April 09, 2021 7:43 AM

I was trying to export my GSTR 1 in JSON however I am getting error- Error in JSON structure validation. How do I resolve this issue ?

 
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3 Comments 3
ReymondO
QuickBooks Team
QuickBooks Team
‎April 09, 2021 02:25 PM

I was trying to export my GSTR 1 in JSON however I am getting error- Error in JSON structure validation. How do I resolve this issue ?

Good day, @niveditacolorz.

 

The error may appear when there's an issue with the browser. This can be the reason why you're getting this error message when exporting GSTR1 in JSON.

 

Let's clear this out by performing some basic troubleshooting steps. This way, we can make sure you will be able to export your data.

 

To start, open your account in a private window. This will help us check if the concern is browser-related. Just press the following shortcut keys to access this mode:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

Once done, try exporting again. If you're able to export successfully, clear the cache in your regular browser. You can also use another supported browser to access your account. 

 

Additionally, you can use the following articles as your reference in export QuickBooks data for GSTR1:

 

 

Don't hesitate to tag my name in the comment section below if you have other concerns or questions. I'm always ready to help. Stay well.

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niveditacolorz
Level 1
‎April 09, 2021 08:37 PM

I was trying to export my GSTR 1 in JSON however I am getting error- Error in JSON structure validation. How do I resolve this issue ?

Hi Reymond,

 

Tried your troubleshooting. Still no luck. Neither am I able to directly upload to GST portal nor am I able to download the JSON file. When trying to download, it is showing the error as shown in the attached image.

Anything else I should try ?

 

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IamjuViel
QuickBooks Team
QuickBooks Team
‎April 09, 2021 09:36 PM

I was trying to export my GSTR 1 in JSON however I am getting error- Error in JSON structure validation. How do I resolve this issue ?

Hello, @niveditacolorz.

 

Let me route you to the best available support so we can further check the root cause why you're getting the JSON error when exporting your GSTR 1.

 

Since the Community is a public forum, I'd recommend contacting our Customer Care Team. They have the tools to securely access your account and further investigate the error you've received. Here's how to contact us:

  1. Go to the (?) Help menu.
  2. In the QB Assistant enter the topic you need help with. You can also enter questions.
  3. Select Contact Us.
  4. Give us a short description of your concern. 

  5. Choose a way to connect with us:

    • Start a chat with a support expert. Live chat 24/7 (M-F).
    • Ask the community available 24/7 (M-F) to get help from businesses like yours.

Also, you can browse this link to view different articles that help you guide in managing your books: Help Guide for QuickBooks Online.

 

You can always share your issues and concerns related to QuickBooks in this public space. Feel free to click the Reply button below to add some details. The Community and I will be here to help you.

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