New team member cannot register in the QBO system on the invitation of the administrator. Reference code 25625.

Hello there, Nikolay.  I'm here to share some update regarding the error your team member encountered while trying to register in QuickBooks Online (QBO).

Currently, there's an ongoing investigation (INV-103191) into the specific error that your team member encountered. Rest assured that our engineering team is actively working to resolve this issue, and we anticipate providing you with an update soon.

To be added to the list of affected users, I recommend contacting our QuickBooks Online Support team and requesting to be added to the list of affected users. This way, you’ll receive timely updates directly on the issue via email.

Here's how to reach a live representative:

1. Log in to your QuickBooks Online Company.
2. Click on the Help button at the top of the page.
3. Choose the Search tab, then click Contact us.
4. Type in your concern, and click Continue.
   
5. Choose to Have us call you to secure your spot on the line.

For support availability, please see this page: How and when can I contact QuickBooks Online support?

Here are some articles you can check to learn how to transfer the role to help you manage your books. Also, how to add, manage, or delete user profiles in QuickBooks:

• Change your master admin user.
• Add and manage users in QuickBooks Online.

If you have further questions or need assistance with the invited user accessing QBO, please don't hesitate to reach out. I'm here to help you with any issues. Take care!

@nikolay-rozhok-s 

Is the new team member using a Gmail account?

Hello, no, we are on our company mail domain and server, @Bga.ae

Can you share the screenshot of the error message? Click the camera icon on the menu to insert image here.

Where is your company located?

UAE

@nikolay-rozhok-s 

Ask new members to provide a new email address (e.g. Gmail). Once new members can access QBO, they can change their email address.