You can still contact Reckon but they definitely wouldn't bother to help. Intuit would also do the same in your case. I suggest contacting Fiat Lux again and as...
Do you have QB Desktop US version or else? If you are in Australia, as I know companies there use old QB Desktop version powered by Reckon, not Intuit.
Are you in the US? I agree with Chrea. My clients paid for old licenses via ACH once their licenses were activated and could open their files or the sample file...