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Hello there, @antony-kuria.
Welcome and thank you for posting here in the Community. Allow me to help provide additional updates about the preview and print button issue in QuickBooks Online (QBO).
We have an ongoing issue where some users preview and print buttons unresponsive when printing checks from the check queue. Our engineers are already investigating the root cause of this unexpected hitch and are working on a solution.
While we are working to resolve this issue, I would suggest contacting our phone support. This way, they can add you to the list of those affected accounts.
Here's how:
I'm also adding this link to help you in managing your customer's statements together with fixing printer issues in QuickBooks Online:
I appreciate your patience as we work through this. Don't hesitate to leave a comment below if you have any other questions about printing statements. I'm always here to help.
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