QBO Advanced Downgrade

Let me share with you some information about downgrading your subscription so you'll be guided on what to do, TDK Ewusi.

Downgrading a QuickBooks Online (QBO) subscription is only possible if both accounts have the same country of origin. Since your previous subscription is QBO US, you'll have to cancel it first. To do this, follow the steps provided below: 

1. Open a web browser on your computer, not a mobile device.
2. Sign in to QuickBooks Online as an admin user.
3. Click the Gear ⚙ icon and then Account and settings.
4. Go to the Billing & Subscription tab.
5. In the QuickBooks section, select Cancel subscription or Cancel online. 
6. Follow the onscreen steps.

Once done, you can purchase a new QBO account. Just make sure to select the country at the bottom of the page where you'll purchase the subscription. I've added a screenshot so you'll be guided visually.

Also, make sure to export your data first from your previous QBO account before you cancel it. To do so, I've provided the steps below:

1. On your QuickBooks account, go to the Gear icon.
2. Select which data you'd like to export.
3. Click on the Export to Excel button.

Then, import the data:

1. Log in to the new account, then click on the Gear icon at the upper right.
2. Under Tools, choose Import Data.
3. Select the type of data that you'd like to import.
4. Click Browse to select a file to be imported.
5. Click on the Next button until finished.

In addition, QuickBooks Plus is designed for businesses selling products and tracks inventory. It supports up to five users and provides additional functionality such as tracking inventory, project profitability, time, etc. in addition to the bookkeeping features provided by QuickBooks Essentials. Whereas, QuickBooks Advanced, however, provides custom tools for growing businesses needing increased productivity and insights. It includes up to twenty-five users and offers advanced features like customizing access by role, batch import and send, etc. Most likely both work most likely the same but with some limitations with Plus. Please check this out for the comparison: QuickBooks Accounting Plan Comparison.

I've added these articles in case you need more information about QBO: QuickBooks Online Help Articles. 

Let me know if there's anything else that you need help with. I'll be few clicks away if you have any other concerns. 

Thanks @MariaSoledadG. Please if the QBO Accounts to be canceled ( QBO Advanced) has one year paid subscription, can it be applied to the new QBO Plus international Account?

Thanks for getting back to us, TDK Ewusi.

Let me share additional information about your subscription concerns.

QuickBooks has a pro-rated amount but, this will not apply to the new account. You may also consider reaching out to our Customer Care Team. This way, they can provide you additional details about this.

Here's how:

1. Click the (?) Help icon.
2. From the QB Assistant enter the topic you need help with. You can also enter questions.
3. Choose Contact Us to connect with a live support agent.
4. Select Chat.

Also, I'm adding these articles for additional reference on changing your subscription:

• Update billing, payment, and subscription info in QuickBooks Online.
• Switch to annual or monthly billing for QuickBooks Online.

If you have any other follow-up questions, let me know by adding a comment below. I'm always here to help. Keep safe!

Thanks @GlinetteC I have contacted a human Rep at Intuit and per the chat my issue is under investigation but is long over due hence finding a solution here!

@TDK Ewusi 

Just to clarify, are you affiliated with GN in any of the African countries? You may open a new blank QBO Global version.

https://quickbooks.grsm.io/Africa

then you may have 2 ways to migrate data from QB Desktop:

1. Utilize a migration tool

https://transactionpro.grsm.io/qbo

2. Purchase a 3rd party conversion service.

Contact us in private for details.