Reports are not loading. Have tried cleaning cache, use incognito page, changed to three different browser. Nothing works.

Thank you for posting here, @Rovira.

That’s unusual behavior when pulling up reports in QuickBooks Online (QBO). Also, I appreciate you for laying out the things you’ve taken so far to rectify this matter.

Since you’re done with the basic troubleshooting steps, I recommend contacting our Technical Support Team. Doing so will enable them to double-check your account to determine the leading cause of the issue. They also have the tools to do that and initiate a further investigation, if necessary, securely.

You can get in touch with our live support via chat. Please refer to this article and follow the on-screen instructions to proceed. Chat with us. Moreover, you may reach out to them from Monday-Friday 0:00 am-11:59 pm GMT.

Furthermore, learn to customise your report to see the data that matter the most: Customise reports in QuickBooks Online.

Keep in touch if you are concerned about pulling up accounts in COA. I’m just a few clicks away. Have a good one!

Over 20 days now that I am not able to run reports.  I tried 3 times to get help in the Chat their response is always the same as follows,

Thanks for getting back on this thread, Rovira. I'm here to share additional information about the unusual behavior when running reports in QuickBooks Online (QBO).

As I've checked my resources here, I've seen similar cases relating to your concern when pulling up reports. I can see how relevant it is for you to determine the financial stability of your business. Rest assured that the team has begun the initial analysis and is working hard to resolve the issue.

In the meantime, I'd suggest reaching out to our live support via chat and request for a transfer to talk with a Spanish representative to be added to the list of affected users. They can check and pull up your account in a secure environment to identify the root cause of the issue. 

Moreover, I've added this helpful reference that you can use in the future to guide you on how to memorise reports after customising them: How to create memorised A/R reports with email reminders. It also includes scheduled email reminders.

Let us know if you have additional questions when running a report. We'd be glad to welcome you back here on this thread. Keep safe! 

Good day, same issue that I have. 

Nothing works. I need the AR Summary report for our company's audit, and the deadline is soon!

Can you please set up something like what Paypal has, so that the report can be generated and downloaded without needed the data to be display out on screen.

Every year we waste so much time on generating reports!!

I know how this process takes time when you're unable to run reports into QuickBooks Online (QBO). We'd want to make sure that we get this sorted out, tlheah.

I've checked our records and there's no reported case about this one. To better isolate this issue, let's try some basic troubleshooting tests to figure this out. Open a private browser and try accessing the Account Receivable Summary report. The private mode prevents the cache from being retained while the website is operational, which may cause problems. Here is a list of shortcut keys you can use to access one:

• Ctrl+ Shift + N for Google Chrome
• Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
• Command + Shift + N for Safari

If this works, go back to the regular browser and clear the cache to refresh the background process of your browser settings. But, if the same thing happens, use another supported browser.

If the issue persists, please get in touch with our live support via chat. Just refer to this article and follow the on-screen instructions to proceed. Chat with us. Moreover, you may reach out to them from Monday-Friday 0:00 am-11:59 pm GMT.

On the other hand, we understand how important it is for your company to generate and download a report without needing the data to be displayed out on screen. This option, however, is not available in QuickBooks Online (QBO). We see consumer feedback as an opportunity to improve the numerous features of our products. I'd recommend giving our engineers direct feedback. They may look into this suggestion and incorporate it into future updates. Let me demonstrate:

1. Go to the Gear icon.
2. Hit Feedback.
3. Type in your recommendation in the Share your feedback field.
4. Click Next.
5. Follow the on-screen instructions to complete the process.

Furthermore, you can visit his page to stay up to date on the latest software improvements and enhancements with QBO: Customer Feedback for QuickBooks Online.

As always, the Community is brimming with professionals who are knowledgeable in every aspect of QuickBooks, so please don't hesitate to contact us here if you have any questions. We're always happy to assist you on your way to victory. I wish you and your company continued success!

Thanks for your feedback.

As I mentioned, I have tried all that. All didn't work. I have also raised a case through Chat.

Any update on this issue?? we need to generate this report for our Audit!

We want to ensure you can seamlessly run reports in QuickBooks Online, @tlheah. I'll refer you to the support who can assist you further.

Since we're unable to pull up any information on your recent case. I recommend contacting our Customer Support team. They have secure access to your account details and can provide updates on the case. Here's how:

1. Log in to your QBO company.
2. Click on Help (?).
3. Choose either tab to start:

• Assistant: Get fast, customized responses. Choose a suggested option, or type a question or topic you need help with. If you need more help, click on Talk to a human.
• Search: Search the QBO knowledge base directly, or hit Contact Us and select a way to connect with us:
  • Start a chat 
  • Get a callback

Also, take note of the support hours. This is to make sure specialists are available for assistance.

Once you're good on your end, check out this extra guide on how to manage reports in QBO: Customize reports in QuickBooks Online.

We're available 24/7 to back you up in case you have other reports or QuickBooks concerns. Stay healthy and take care always!