Unable to create a new quickbooks account for new online version purchased, the error message is here under "Please enter a valid phone number including area code"

Welcome to the Community, @asarahaugustino-.

To check if this is a browser-related (cache and cookies) issue, try using a private browser (incognito) to complete the purchase. There are times that the browser is already full of frequently accessed page resources, causing some unusual responses.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

For tips and other resources, you may visit our website for reference: Self-help articles.

Please let me know if you have any additional concerns, and I'll get back to you right away. I'm always here to help. Have a good one!

@asarahaugustino- 

Are you located in Tanzania? Open the link on you incognito/private browser and redo the process.

https://quickbooks.grsm.io/Africa