Why do my emails keep bouncing?

Hello Philip.

I'm here to make sure you're able to resolve this bounced email concern in QuickBooks Online.

Bounced emails usually happen if there are incorrect email format, file size or file types not allowed and special characters used on the document. For this, review the recipient's email and make sure you're using the correct one.

If you're sending invoices, ensure they do not have any of the following special characters: ! @ # $ % ^ & *( ) _- = + : and ". Delete them if you find one on these fields:

• Description Field
• Attachment name
• Message field
• Email address

Additionally, if there are attachments on the email, they have to be less than 25 MB and do not contain zip files. For other checklist and troubleshooting for bounced emails, refer to the links below:

• Delivery Errors when trying to email a sales form
• How to view list of bounced emails with delivery errors

I'll be right here of you have follow-up up questions with this emailing concern or other topics. Leave a message below or mention me on your replies so I'd get notified. Please have a nice day.

Intuits mail servers are listed in spamcop so they are failing spam checks on the recipients providers

https://quickbooks.intuit.com/learn-support/en-us/other-questions/intuit-ips-found-in-spamcop-blocki...

This problem has been going on since February - so many posts I can't keep count.  Works one day and the next you get a page full of delivery errors. 

You don't know which email failed the one to your customer or the copy you send yourself. 

Customers are not paying because they haven't received email and others have received multiple copies.  

Its unbelievable that a company as large as Intuit has not fixed this problem when it has been on going for 6 months. 

So many posts on this issue I can't keep track of them all yet still not fixed. 

Hello there, @POU27. We want to make sure all of our customer's concerns are resolved as soon as possible, and this is not the kind of experience I want you to feel while using QuickBooks. 

I can see that you posted twice in this forum. Please click the link to get redirected to the other post answered by my colleague: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-qbo-claims-emails-aren-t-being-...

To keep the conversation streamlined, I ask that you leave any follow-ups there.

If you have any other questions, please feel free to visit us again. Have a great day!