Why was my account subscription cancelled? I've paid one year plan by 02nd Dec 2021. Please reactivate my account ASAP

Thank you for bringing this matter to our attention, @aatomzresearch-o.

In QuickBooks Online (QBO), one of the primary reasons why most of the accounts are canceled for no reason is an issue with the billing information. Let's work together in order to get you back on track.

To begin with, let's log in to your account via any of the supported browsers and reactivate your account. I'll show you how.

1. Go to the Gear icon.
2. Under YOUR COMPANY, select Accounts and Settings.
3. Select Billing and Subscription.
4. Click Subscribe.
5. Review and update the needed payment information.
6. Select Subscribe.
7. Click Done.

You don't have to worry about any possible charges. You'll not be billed twice since you've already renewed your subscription for a year. Learn more through this article: How to Resubscribe or Reactivate QuickBooks Online?

Here are some related links to aid you with the account management portal in QBO:

• How to Change your Billing Info, Payment Method, Upgrade, and Downgrade your Subscription?
• Manage your account in QuickBooks Online - India

If you have further questions about billing and subscription, please feel free to post them here or mention my name. I'll be here to help you manage your QBO account. Take care always!

I could see only the resubscribe option and it mentioned that I am agree to deduct payment from my bank. Why should I pay again?

I can see the urgency of getting this matter resolved, @aatomzresearch-o. With this, I'm here to point you in the right direction to help us check your billing and subscription details with QuickBooks Online (QBO).

Since the Community is a public forum, and we'll need to collect some personal information to pull up your billing details, I'd recommend contacting our Customer Care team. They can securely pull up your account, check your subscription, identify the cause of the issue, and guide you with a fix. Here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue or Let's talk.
7. Choose the Start a chat option. Make sure to initiate contact during support hours so we can assist you on time. 

Also, to further guide you in managing the growth of your business using QBO, I would encourage you to check out this article: QuickBooks Help Article. It includes topics about managing your QBO account, taxes, and banking, to name a few.

Please don't hesitate to leave a comment below on how it goes. If there's anything else you need about managing your QBO account, I'll gladly help. Take care always, @aatomzresearch-o.

This needs to be changed! I should not be locked out of my account  3 months before  my  subscription ends. Now you want billing info on file to automatically resubscribe to the service.  That's bull.

Hi there, @T Leaverton. I appreciate your input from every angle.

There are reasons why your account got cancelled. And one of them is due to your billing information. To resolve this, you may need to update your billing details. 

Here's how:

1. Login to your QuickBooks Online account.
2. Go to the Gear icon at the top.
3. Select Account and settings.
4. In the left menu, select the Billing & subscription tab.
5. Click Resubscribe.
6. Enter your billing details.
7. Follow the onscreen instructions.

For more information on resubscribing your QBO account, you can see this article: How to resubscribe to or reactivate QuickBooks Online.

You may also consider contacting our Customer Care Support by clicking the Help icon on your QBO account. This way, they can pull up your account in a secure environment and further check why your account got cancelled.

If you have any additional questions, let me know by adding them below. I'm always here to help. Keep safe always, @T Leaverton. 

I'm having the same problem. Did you manage to resolve it?

Let's ensure your billing is up-to-date, Joyce. Let me guide you on how to check your subscription.

If you have a monthly subscription, QuickBooks will automatically cancel your account if your payment doesn't go through due to insufficient funds or there's an issue with your billing. With this, I'd suggest checking and updating your billing information and resubscribing.

Here's how:

1. Login to your QuickBooks Online account.
2. Go to the Gear icon and select the Billing & subscription.
3. Click Resubscribe.
4. Select the appropriate payment method.
5. Enter the updated payment and billing information.
6. Select Resubscribe.

On the other hand, if you have an annual subscription, I suggest contacting our Customer Support team so this can be further checked in a secure manner.

Here's how:

1. Select Help at the top.
2. Click the Search tab, then choose Contact Us.
3. Select a topic or enter a brief description of your concern.
4. Hit Continue, then select Start a chat and Get a callback.

In addition, you can check out this article to learn how to personalise and add specific info to your sales forms: Customise invoices, estimates, and sales receipts in QuickBooks Online.

Let me know if you have any further questions about QuickBooks subscription. We're here to assist you 24/7.

I am too! I am so aggravated. I have used Quickbooks before with another company but I have had nothing but problems this time around. I have probably waste 20 working hours on the phone with Quickbooks. My invoice shows it is paid through 8/11 and the money came out of my account and now all of the sudden my account was cancelled. It is Sunday so of course I can’t speak with anyone. This is so unacceptable!!!