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Level 1

Subscription cancellation

Trying to cancel my QuickBooks Simple Start subscription, which always (on every browser, every other computer, in Chrome incognito mode etc.) gives the same error:


Unable to process your request at this time. Please sign out and try again later. If the issue persists, please contact support and reference this message.(Error code:-81611)


Tried to contact support via chat, first time simple didn't get any answer (support specialist asked some basic questions and disappeared at some point, no response), second time I've been told that they do not have my account in the system and operator immediately ended the chat.


While I provided my organization ID, login info etc., even numbers of invoices I received throughout 3 years of my subscription etc., I can also access my account and see all of my data - but somehow QuickBooks support can't see it.


I mean, what kind of support is that??

5 Comments 5
QuickBooks Team

Subscription cancellation

That's not the experience we want you to have, @rockstaryachts. I can route you to our support team to get the resolution you deserve.

You can speak to our phone support agent directly from the program. They have the tools to open your account and assist in resolving the problem. You can follow the steps below:

  1. Sign in to your account
  2. Click the Help menu in the upper right corner. 
  3. Select Contact Us.
  4. Type in your concern.
  5. Click Let's talk.
  6. Select Get a callback.

Please know that our support specialists are open from Monday-Friday 6AM-6PM, Saturday 6AM-3PM and closed on Sunday.

You can also check out this article to access our QuickBooks Online assistance articles on a variety of topic. It includes both information and step-by-step instructions.

I'll be here if you need any further assistance, especially on how to manage your account. Take care!

Pankaj Mahajan
Level 1

Subscription cancellation

Same issue is happening with me, there is no option available anywhere in QuickBooks online as well as there is no customer care support in whole india where as customer care number always shows out of order.


QuickBooks Team

Subscription cancellation

Thank you for reaching out here in the Community, @Pankaj Mahajan. I'll show you how to contact our support team in QuickBooks.


Phone support is unavailable for our international users. What you can do is connect with our live chat support instead.


Consider these steps below:


  1. Sign in to your QuickBooks Online company.
  2. Going to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.
  • Ask the community for help from businesses like yours.


Please note that our Technical support team is available from 6 a.m. to 6 p.m. PT Monday through Friday, and Saturday from 6 AM to 3 PM PT.


Furthermore, I've also added a link here to guide you along the way on how to cancel your QuickBooks Online subscription or trial.


Always bring your concerns here. We are always available to answer your inquiries.

Level 1

Subscription cancellation

Same BS on my side. 


Please cancel my account. 


This is proof of my trying but not being able to and getting the same error. 

QuickBooks Team
QuickBooks Team

Subscription cancellation

This is not the type of scenario we want you to be in.


To cancel your QuickBooks Online (QBO) membership, you have two alternatives. The steps differ depending on where you registered for your plan. To cancel an account purchased straight from Intuit online, follow these steps:


  1. Open a web browser on your computer.
  2. Log in to QuickBooks Online as an admin user.
  3. Go to the Gear icon menu and then choose Account and settings.

  4. Go to the Billing & Subscription tab.
  5. In the QuickBooks section, click Cancel subscription or Cancel online. 

  6. Follow the onscreen steps to complete the process.


If you signed up using a mobile app store, please follow the instructions in this article: Cancel your QuickBooks Online subscription.


In addition, QBO will keep your data for up to a year. I'd recommend backing up all of your QuickBooks Online (QBO) data by exporting the information. This way, they can be saved, stored, and transferred digitally if needed.


Let me share these links you may find helpful in managing your billing and subscriptions in QuickBooks: 



Feel at ease to leave a reply below if you have additional questions about canceling or any other subscription issues. I'll be here to assist you. Take care always.