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Welcome to the Community, @asarahaugustino-.
To check if this is a browser-related (cache and cookies) issue, try using a private browser (incognito) to complete the purchase. There are times that the browser is already full of frequently accessed page resources, causing some unusual responses.
Here's how:
If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.
For tips and other resources, you may visit our website for reference: Self-help articles.
Please let me know if you have any additional concerns, and I'll get back to you right away. I'm always here to help. Have a good one!
Are you located in Tanzania? Open the link on you incognito/private browser and redo the process.
https://quickbooks.grsm.io/Africa
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.