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Level 1

Unexpected token < in JSON at position 0

Has anyone seen the below error when Account and Settings opened? Unexpected token < in JSON at position 0 I'm using Google Chrome web browser & Windows 10
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Moderator

Unexpected token < in JSON at position 0

You have me to help you fix the error you've received, judi4.

 

We can fix this by running some troubleshooting steps. To start with, let's open QuickBooks in a private window. It is the best place to identify any browser-related issues. You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If you're able to send one, we can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues o the opened pages like QuickBooks.

 

We also have the option to use a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.

 

If you have some How do I concerns, feel free to visit our Help page. We have articles there that have detailed information about your query.

 

I'm just a post-away if you need help. Take care!